Lyca Angela Banayos
Customer Service Representative
Antipolo
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
11
11
years of post-secondary education
Work History
Customer Service Representative
Wonders Corporation
Ortigas, Pasig
11.2019 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait time.
- Updated account information to maintain customer records.
- Promoted available products and services to customers during service, account management, and order calls.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Hotel Reservations Agent
Teleperformance
Bgc, Taguig
10.2018 - 05.2019
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Implemented marketing and promotional initiatives to increase occupancy.
- Developed and maintained positive relationships with guests for satisfaction.
Education
Bachelor Of Science In Preschool Education - Kindergarten And Preschool Education
Our Lady of Fatima University
06.2012 - 10.2015
Payatas B Annex Elementary School
06.2004 - 03.2008
Marikina High School
06.2008 - 03.2012
Skills
Sales expertise
undefinedTimeline
Customer Service Representative
Wonders Corporation
11.2019 - Current
Hotel Reservations Agent
Teleperformance
10.2018 - 05.2019
Bachelor Of Science In Preschool Education - Kindergarten And Preschool Education
Our Lady of Fatima University
06.2012 - 10.2015
Marikina High School
06.2008 - 03.2012
Payatas B Annex Elementary School
06.2004 - 03.2008
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