Ly Ann Ferreras
Barista/ Service Crew
Pateros, Metro Manila
Summary
Detail-oriented individual with exceptional communication and management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Barista/Service Crew
ONE WORLD DELI
Makati City
07.2022 - Current
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality coffee and beverages.
Service Crew
Coffee Brewermasters Inc. (UCC Coffee)
Taguig City
12.2021 - 04.2022
- Enhanced customer satisfaction by providing efficient and friendly service.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Maintained a clean and organized work environment for improved customer experiences.
Resource Management Supervisor
UPCISION (SATALeads)
Remote
04.2019 - 12.2021
- Preparing all the resources needed, this includes buying emails and VPS.
- Determine data and information sources, make inquiries, analyze content and present material in concise and usable format, working with members of the team .
Cashier/Service Crew
PRESS BY FULLY BOOKED
Makati City
09.2015 - 03.2019
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Cashier/Service Crew
NORTH PARK
Makati City
01.2015 - 06.2015
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Pantry Chef
MAX'S RESTAURANT
Paranaque City
02.2014 - 07.2014
- Upheld safety protocols at all times by following proper knife-handling techniques, wearing protective gear when necessary, and using equipment safely as required by established guidelines.
- Excelled under pressure during high-volume service periods while maintaining attention to detail in dish preparation.
- Collaborated with kitchen staff to ensure timely delivery of meals during peak service hours.
- Maintained a clean and organized pantry, adhering to strict sanitation standards and regulations.
Cashier
SM HYPERMARKET JAZZ
Makati City
08.2013 - 01.2014
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor of Technology - Food Service Management
Sorsogon State College
Sorsogon City 01.2009 - 01.2013
Skills
Proficient typing and transcription
Computer and technical skills (including software knowledge)
Customer service skills
Accuracy and attention to detail
Multi-tasking
Friendly and outgoing
Time management
POS systems
Timeline
Barista/Service Crew
ONE WORLD DELI
07.2022 - Current
Service Crew
Coffee Brewermasters Inc. (UCC Coffee)
12.2021 - 04.2022
Resource Management Supervisor
UPCISION (SATALeads)
04.2019 - 12.2021
Cashier/Service Crew
PRESS BY FULLY BOOKED
09.2015 - 03.2019
Cashier/Service Crew
NORTH PARK
01.2015 - 06.2015
Pantry Chef
MAX'S RESTAURANT
02.2014 - 07.2014
Cashier
SM HYPERMARKET JAZZ
08.2013 - 01.2014
Bachelor of Technology - Food Service Management
Sorsogon State College
01.2009 - 01.2013
Seminarsandexpos
- Cost Management Seminar, Sorsogon City
- Bicol Food Expo, Naga City
Position Held
- Cashier/Service Crew, PRESS BY FULLY BOOKED, 09/11/15, 03/20/19, Mr. Jake Bermas, Branch Manager
- Cashier/Service Crew, NORTH PARK, 01/15/15, 06/30/15
- Resource Management Supervisor, UPCISION (SATALeads), 04/01/19, 12/31/21, Jillian Estrellado, Operations Manager
- Pantry Chef, MAX'S RESTAURANT, 02/24/14, 07/12/14
- Cashier, SM HYPERMARKET JAZZ, 08/22/13, 01/21/14
- Service Specialist, Coffee Brewermasters Inc. (UCC Coffee), 12/23/21, 04/07/22