Luzviminda Domingo
System Analyst III
Guimba, Province Of Nueva Ecija
Summary
Dynamic System Analyst with nearly three years of experience leveraging technical expertise to drive business objectives and enhance key performance metrics.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
System Analyst III
Two Miss Pink Place, Inc.
BGC, Taguig City
04.2025 - Current
- Responsibilities from System Analyst II.
- Review documents from team members and provide meaningful feedback for improvement.
- Lead project alignment meetings to ensure all teams are aligned.
System Analyst II
Two Miss Pink Place, Inc.
BGC, Taguig City
04.2024 - 03.2025
- Responsibilities from System Analyst.
- Direct collaboration with clients to gather and confirm the requirements.
- Identify areas for enhancement and create improvement tickets.
System Analyst
Two Miss Pink Place, Inc.
BGC, Taguig City
06.2023 - 03.2024
- Work with testers to ensure the test cases are aligned with the requirements.
- Help with Quality Assurance testing as needed.
- Work with developers to make sure the software matches the planned features.
- Write down technical requirements and review system needs.
- Conduct walkthrough sessions to collaborate effectively with other teams.
Software Quality Assurance Engineer
Two Miss Pink Place, Inc.
BGC, Taguig City
03.2023 - 06.2023
- Collaborated with developers to ensure timely resolution of identified issues, enhancing overall product performance.
- Improved software quality by designing and implementing comprehensive test plans, identifying bugs, and suggesting improvements.
Web Success Analyst
SEO Hacker
Parañaque
04.2022 - 11.2022
- Analyzed and quality-assured new website deployments, ensuring optimal user-friendly UI/UX and tablet/mobile compatibility.
- Communicated key findings directly to project managers, developers, and designers to guarantee client satisfaction.
Quality Assurance Analyst
TCL Online Services Inc.
Muntinlupa
07.2019 - 11.2021
- Spearheaded Quality Assurance (QA) and agent development by auditing calls, coaching agents, and delivering real-time training to ensure adherence to company standards.
- Maintained external quality alignment by leading weekly call calibration with clients.
- Actively participated in the First Call Resolution (FCR) Magnified project to analyze root causes of repeat calls and improve single-contact resolution rates.
Technical Support Representative
TCL Online Services Inc.
Muntinlupa
07.2018 - 07.2019
- Provided technical support via phone for TCL units, specializing in troubleshooting complex technical issues to achieve rapid and lasting resolution.
- Successfully de-escalated irate customers, consistently turning negative experiences into positive, satisfying outcomes.
IT Support - Trainee
National Bureau of Investigation - Death Investigation Division
Manila
11.2017 - 03.2018
- Managed technical support and computer operations for the NBI Division.
- Enhanced operational clarity by designing and implementing the Division's official process flowcharts using Microsoft Visio 2016.
- Assisted citizens with NBI Clearance online applications.
Education
Bachelor of Science - Information Technology
Nueva Ecija University Of Science And Technology
04.2014 - 04.2018
Skills
Technical Documentation
Functional Specification
Communication Skills
Agile Methodology
IT Project Management
Software Testing
Awards
Top QA (February, 2020)
Timeline
System Analyst III
Two Miss Pink Place, Inc.
04.2025 - Current
System Analyst II
Two Miss Pink Place, Inc.
04.2024 - 03.2025
System Analyst
Two Miss Pink Place, Inc.
06.2023 - 03.2024
Software Quality Assurance Engineer
Two Miss Pink Place, Inc.
03.2023 - 06.2023
Web Success Analyst
SEO Hacker
04.2022 - 11.2022
Quality Assurance Analyst
TCL Online Services Inc.
07.2019 - 11.2021
Technical Support Representative
TCL Online Services Inc.
07.2018 - 07.2019
IT Support - Trainee
National Bureau of Investigation - Death Investigation Division
11.2017 - 03.2018
Bachelor of Science - Information Technology
Nueva Ecija University Of Science And Technology
04.2014 - 04.2018