Luvin Angelina Francisco
Team Manager
Malolos, Province Of Bulacan
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 13 years of extensive leadership experience in customer service. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
15
15
years of professional experience
Work History
Team Manager
Enshored
05.2022 - Current
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
Assistant Manager
WNS
10.2015 - 06.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Team Manager
Serco Global Services
02.2011 - 02.2015
Quality Analyst
Serco Global Services
10.2009 - 02.2011
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
Education
Bachelor of Science - Tourism
Centro Escolar University
Malolos, Province Of Bulacan, Philippines 04.2001 -
High School Diploma -
St. Mary's Academy
Hagonoy, Province Of Bulacan, Philippines 04.2001 -
No Degree -
Good Shepherd Christian School
Mandaluyong City, Metro Manila, Philippines 04.2001 -
Skills
Performance Coaching
Customer Focus
Operational Excellence
Motivational Abilities
Timeline
Team Manager
Enshored
05.2022 - Current
Assistant Manager
WNS
10.2015 - 06.2022
Team Manager
Serco Global Services
02.2011 - 02.2015
Quality Analyst
Serco Global Services
10.2009 - 02.2011
Bachelor of Science - Tourism
Centro Escolar University
04.2001 -
High School Diploma -
St. Mary's Academy
04.2001 -
No Degree -
Good Shepherd Christian School
04.2001 -
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