Lutchie M. Balila
Ozamiz City
Summary
Detail-oriented General Virtual Assistant with over 8 years of customer service experience. Delivered effective customer support and managed inquiries while maintaining accurate records and executing administrative tasks in fast-paced environments. Utilized Microsoft Office, data entry, email management, internet research, and document organization to provide reliable and efficient remote support.
Overview
15
15
years of professional experience
Work History
Product Specialist
Executive Genesis Services Inc.
01.2018 - Current
- Monitored inventory and product availability while maintaining accurate inventory records.
- Supported sales representatives by providing product knowledge during customer meetings and follow-up activities.
- Trained and coached new team members on product knowledge, company procedures, and customer service standards.
- Conducted internet research and monitored market trends to support product and business initiatives.
- Created user guides and product support materials to improve customer experience and reduce recurring inquiries.
- Resolved customer concerns professionally by identifying appropriate solutions and ensuring customer satisfaction.
- Managed multiple tasks efficiently while meeting deadlines in a fast-paced work environment.
- Collaborated with cross-functional teams to achieve operational and customer service goals.
Senior Cashier
Freemont Corporation
02.2011 - 10.2014
- Processed customer orders and payments accurately using the Point-of-Sale (POS) system.
- Handled cash, card, and digital payment transactions while maintaining accurate cash balances.
- Performed daily cash reconciliation and prepared sales reports at the end of each shift.
- Delivered excellent customer service by addressing customer inquiries, concerns, and special requests professionally.
- Coordinated with kitchen and front-of-house team members to ensure timely and accurate order fulfillment.
- Assisted in training and mentoring new crew members on cashiering procedures, customer service, and company standards.
- Managed high-volume customer transactions efficiently while maintaining accuracy and attention to detail.
- Ensured cleanliness and organization of cashier and dining areas in compliance with food safety and company policies.
- Assisted in inventory monitoring and restocking of cashier and front counter supplies.
- Resolved customer concerns promptly to maintain a positive dining experience.
- Maintained professionalism and composure during peak business hours.
- Collaborated with team members to achieve daily operational and customer service goals.
- Verified order accuracy before serving customers to minimize errors and improve satisfaction.
- Followed standard operating procedures and company policies to ensure smooth daily operations.
Education
Bachelor of Science - Business Administration
La Salle University
Ozamiz City 04.2001 -
High School Diploma -
Ozamiz City National High School
Ozamiz, Province Of Misamis Occidental, Philippines 04.2001 -
No Degree -
Ozamiz City Central School
Ozamiz, Province Of Misamis Occidental, Philippines 04.2001 -
Skills
Customer Service
Problem-Solving
Communication Skills
Attention to Detail
Time Management
Data Entry
Email Management
File management
Record Keeping
Microsoft Office
Google Workspace
Internet Research
Administrative Support
Adaptability
Fast Learner
Timeline
Product Specialist
Executive Genesis Services Inc.
01.2018 - Current
Senior Cashier
Freemont Corporation
02.2011 - 10.2014
Bachelor of Science - Business Administration
La Salle University
04.2001 -
High School Diploma -
Ozamiz City National High School
04.2001 -
No Degree -
Ozamiz City Central School
04.2001 -