LUKE A. AMBROSIO
Summary
Eager Graduate with experience in customer service and a strong commitment to maintaining customer satisfaction. Managed high volumes of inbound calls while fostering positive relationships with customers through effective communication and active listening. Focused on continuous learning and contributing to team success in a dynamic professional environment.
Overview
1
1
Certification
5
5
years of post-secondary education
4
4
years of professional experience
Work History
BPO (CSR – RCBC BANKARD SERVICES)
ALTUS INSPIRO
11.2025 - 06.2026
- Assisted customers in resolving financial issues related to Credit Cards, providing tailored solutions to meet their needs.
- Guided customers in effectively using Credit Card features to enhance their user experience.
- Presented promotional offers and gifts to first-time Credit Card holders to encourage account activation and engagement.
- Handle day-to-day inquiries and requests of customers regarding their Credit Cards.
Cashier
TNC Polangui
Polangui
06.2022 - 12.2023
- Facilitated customer payments and inquiries, enhancing overall shopping experience.
- Managed cash handling, balancing sales, and maintaining accurate transaction records.
- Coordinated day‑to‑day store operations, organizing supplies and maintaining cleanliness for optimal store environment.
- Collaborated with team during peak hours, contributing to efficient service delivery.
Education
Bachelor of Science - Agri-Business
Polangui Community College
Polangui, Philipines 08.2021 - 05.2025
Senior High - Accountancy and Business Management
St. Peter’s Academy
Polangui, Philipines 06.2019 - 03.2021
Skills
- Financial Transactions
- Customer service
- Digital marketing
- Marketing and management
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Analytical
- Problem solver
- Time management
- Multitasking
- Multitasking management
- Disciplined
- Adaptable
- Adaptable Environments
Certification
I hereby certify that the above information is true and correct to the best of my knowledge, and I have withheld nothing that can affect my application.
Languages
English
Upper Intermediate
B2
Timeline
BPO (CSR – RCBC BANKARD SERVICES)
ALTUS INSPIRO
11.2025 - 06.2026
Cashier
TNC Polangui
06.2022 - 12.2023
Bachelor of Science - Agri-Business
Polangui Community College
08.2021 - 05.2025
Senior High - Accountancy and Business Management
St. Peter’s Academy
06.2019 - 03.2021