Luisito Adante
Bacoor
Summary
Dynamic customer service professional with extensive experience. Adept at enhancing client satisfaction through active listening and critical thinking. Proven ability to resolve complex issues and provide tailored solutions, ensuring high-priority clients receive exceptional support. Skilled in call center operations and client relations, committed to delivering outstanding service.
Overview
22
22
years of professional experience
Work History
Care Provider
SouthBay Homes
09.2013 - 07.2025
- Provide care for elderly client and help them with medical needs.
- Helped with home management tasks, Doctors appointment and daily care needs
- Organized medication and provided reminders according to schedule.
- Promoted social, emotional, and physical health through diverse activities.
Customer Service Representative
EXL Services/ American Express Business Travel
06.2012 - 04.2013
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information regarding their Business travel.
- Assisted customers in navigating company website and placing online Business Travel, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on Business travel needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Intelinet Systems/Barclays Bank
02.2011 - 11.2011
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Teletech Customer Care Management/United Airlines
01.2004 - 12.2010
- Assist customer with their travel needs
- Act as a Lead Support Team for United Airlines Field Account Managers
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Science - Marketing
Philippine Christian University
Manila Philippines03-1996
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Call center experience
- Client relations
Timeline
Care Provider
SouthBay Homes
09.2013 - 07.2025
Customer Service Representative
EXL Services/ American Express Business Travel
06.2012 - 04.2013
Customer Service Representative
Intelinet Systems/Barclays Bank
02.2011 - 11.2011
Customer Service Representative
Teletech Customer Care Management/United Airlines
01.2004 - 12.2010
Bachelor of Science - Marketing
Philippine Christian University