Summary
Overview
Work History
Education
Skills
Timeline
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Luisito Adante

Bacoor

Summary

Dynamic customer service professional with extensive experience. Adept at enhancing client satisfaction through active listening and critical thinking. Proven ability to resolve complex issues and provide tailored solutions, ensuring high-priority clients receive exceptional support. Skilled in call center operations and client relations, committed to delivering outstanding service.

Overview

22
22
years of professional experience

Work History

Care Provider

SouthBay Homes
09.2013 - 07.2025
  • Provide care for elderly client and help them with medical needs.
  • Helped with home management tasks, Doctors appointment and daily care needs
  • Organized medication and provided reminders according to schedule.
  • Promoted social, emotional, and physical health through diverse activities.

Customer Service Representative

EXL Services/ American Express Business Travel
06.2012 - 04.2013
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information regarding their Business travel.
  • Assisted customers in navigating company website and placing online Business Travel, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on Business travel needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Service Representative

Intelinet Systems/Barclays Bank
02.2011 - 11.2011
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Representative

Teletech Customer Care Management/United Airlines
01.2004 - 12.2010
  • Assist customer with their travel needs
  • Act as a Lead Support Team for United Airlines Field Account Managers
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Bachelor of Science - Marketing

Philippine Christian University
Manila Philippines
03-1996

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Problem resolution
  • Call center experience
  • Client relations

Timeline

Care Provider

SouthBay Homes
09.2013 - 07.2025

Customer Service Representative

EXL Services/ American Express Business Travel
06.2012 - 04.2013

Customer Service Representative

Intelinet Systems/Barclays Bank
02.2011 - 11.2011

Customer Service Representative

Teletech Customer Care Management/United Airlines
01.2004 - 12.2010

Bachelor of Science - Marketing

Philippine Christian University

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Luisito Adante