Luis Eduardo Claro R Lontok
Customer Service Representative
Makati
Summary
Dynamic customer service professional with extensive experience at Teleperformance, adept at resolving complex issues and enhancing customer satisfaction. Skilled in problem-solving and active listening, I consistently delivered exceptional support, leading to increased loyalty and repeat business. Proven ability to manage high-stress situations while providing clear technical solutions.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
2
years of professional experience
Work History
Customer Service Expert II
Teleperformance
09.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Technical Support Representative
Teleperformance Philippines
06.2023 - 09.2023
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Education
Bachelor of Science - Business Administration Major in Marketing
Mapua University
Makati City 04.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Adaptability and flexibility
Complaint resolution
Call center experience
Timeline
Customer Service Expert II
Teleperformance
09.2023 - Current
Technical Support Representative
Teleperformance Philippines
06.2023 - 09.2023
Bachelor of Science - Business Administration Major in Marketing
Mapua University
04.2001 -
Similar Profiles
Jorge BecerrilJorge Becerril
Business Manager at TeleperformanceBusiness Manager at Teleperformance
ASMITA BAGULASMITA BAGUL
Customer Service Representative at TeleperformanceCustomer Service Representative at Teleperformance
MOHAMMAD MINAJMOHAMMAD MINAJ
Operations Team Leader at TeleperformanceOperations Team Leader at Teleperformance