Luisa Carla Loyola
Assistant Manager
Legazpi, Province Of Albay
Summary
Accomplished Assistant Manager at Navarro Amper & Co., adept in team leadership and fostering positive work environments. Proven track record in enhancing client satisfaction and streamlining operations. Fluent in English and Tagalog, with strong competencies in Microsoft Office. Demonstrates exceptional organizational skills and a commitment to professional growth.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Navarro Amper & Co.
08.2019 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved internal clients' satisfaction by addressing and resolving consultations promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Administrative Officer III
Office of the Solicitor General
09.2015 - 08.2019
- Prepared briefs, comments, manifestations, other pleadings, and other matters pertaining to all cases assigned to the Legal Staff;
- Maintained accurate records all incoming and outgoing pleadings relative to cases assigned to the Legal Staff;
- Proofread briefs and pleadings;
- Performed general secretarial work.
Executive Assistant
Navarro Amper & Co.
01.2014 - 09.2015
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
New Accounts / Teller
Legazpi Savings Bank
05.2010 - 01.2014
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
Education
Earned 30 Units - Master in Management Major in Human Resource
Bicol University
Legazpi, Province Of Albay, Philippines 04.2001 -
Bachelor of Arts - English
Bicol University
Legazpi, Province Of Albay, Philippines 04.2001 -
High School Diploma -
St. Agnes Academy
Legazpi, Philippines 04.2001 -
Skills
Team leadership;
Fluent in oral and written English and Tagalog;
Quick learner and willing to undergo training for professional growth;
Trustworthy, service oriented, hardworking and organized;
Computer Literate (Word, Excel, Powerpoint);
Civil Service Eligible (Presidential Decree 907);
Timeline
Assistant Manager
Navarro Amper & Co.
08.2019 - Current
Administrative Officer III
Office of the Solicitor General
09.2015 - 08.2019
Executive Assistant
Navarro Amper & Co.
01.2014 - 09.2015
New Accounts / Teller
Legazpi Savings Bank
05.2010 - 01.2014
Earned 30 Units - Master in Management Major in Human Resource
Bicol University
04.2001 -
Bachelor of Arts - English
Bicol University
04.2001 -
High School Diploma -
St. Agnes Academy
04.2001 -
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