Luis Dullas
San Isidro Parañaque City
Summary
Detail-oriented professional with a strong background in customer service and security. Proven ability to monitor surveillance systems, respond to incidents, and ensure a safe environment while providing exceptional support to clients. Achievements in resolving complex inquiries highlight a commitment to enhancing customer satisfaction.
Overview
9
9
years of professional experience
Work History
Live Security Camera Guard
Deep Sentinel Security
Makati City
10.2024 - Current
- Monitored surveillance feeds to detect unusual activities and prevent security breaches.
- Conducted regular patrols to maintain safety and security of premises.
- Responded promptly to alarms and incidents, coordinating with local law enforcement to resolve issues.
Customer Service Representative
Royal Caribbean Group
02.2024 - 07.2024
- Processed bookings and reservations for guests, ensuring membership enrollment prior to cruising.
- Managed voice account operations, enhancing customer support experience for Celebrity Cruises.
- Assisted customers in resolving inquiries and concerns effectively.
- Provided detailed information on Royal Caribbean services and itineraries.
- Managed booking changes and cancellations with precision and care.
Associate Fraud and Claims Representative
Wells Fargo
09.2024 - 01.2024
- I conducted investigations and asked a series of questions to the caller to verify the legitimacy of wire transfer requests.
- Processed insurance claims efficiently using Wells Fargo's proprietary systems.
- Communicated with clients to gather necessary documentation for claim evaluation.
- Reviewed and analyzed claims to ensure compliance with company policies.
Disputes and Fraud Representative
American Express
08.2022 - 08.2023
- Processed disputes when customers expressed dissatisfaction with purchased items or services, and handled fraud cases for lost or stolen cards with unknown transactions.
- Investigated fraudulent transactions to ensure compliance with company policies.
- Analyzed customer accounts for suspicious activity and reported findings promptly.
- Collaborated with cross-functional teams to enhance fraud prevention strategies.
Operations Associate
HSBC
03.2021 - 07.2022
- Assisted clients with online banking by increasing daily and monthly card limits and replacing lost or stolen cards at HSBC Canada.
- Coordinated daily operations to ensure smooth workflow and service delivery.
- Monitored transaction processes to maintain compliance with regulatory standards.
- Assisted in developing operational procedures for efficiency and accuracy.
Customer Service Representative
Optum
03.2019 - 01.2021
- Took orders for specialty medication and arranged doctors' appointments at Briova Specialty Pharmacy – Pure Voice Account.
- Assisted guests with inquiries and provided detailed information on services.
- Resolved customer complaints through effective communication and problem-solving.
- Coordinated with various departments to ensure a seamless guest experience.
Technical Support Representative
Ibex Global
10.2017 - 03.2019
- Troubleshot all Apple devices under AT&T's pure voice account.
- Assisted customers with technical inquiries via phone and chat.
- Troubleshot software and hardware issues for diverse client systems.
- Documented customer interactions in the support ticketing system.
Customer Service Associate
Convergys
11.2016 - 04.2017
- Managed prepaid card refills for AT&T, assisting customers via voice support.
- Provided exceptional customer support through effective communication and problem-solving skills.
- Assisted customers with inquiries about products and services using company knowledge.
- Managed customer accounts and updated information accurately in the database.
Education
Bachelor Of Science - Biology
President Ramon Magsagsay State University
Iba Zambales12-2016
Skills
- Effective surveillance reporting
- Incident response coordination
- Security compliance
- Familiarity with surveillance tech
- Situational awareness
- Crisis management
- Attention to detail
- Effective prioritization of tasks
- Proven ability to meet deadlines
- Resource allocation
- Team collaboration
- Quick decision-making
- Adaptability to situations
- Computer Literate (MS Word, Excel, Powerpoint)
- Handle projects in detail
Profile
Average written communication skills. Excellent in English and fluent in Filipino., word games, badminton, Hard-working, analytical, responsible, goal-oriented
Personal Information
- Citizenship: Filipino
- Date of Birth: 11/25/96
- Marital Status: Single
- Religion: Catholic
Timeline
Live Security Camera Guard
Deep Sentinel Security
10.2024 - Current
Associate Fraud and Claims Representative
Wells Fargo
09.2024 - 01.2024
Customer Service Representative
Royal Caribbean Group
02.2024 - 07.2024
Disputes and Fraud Representative
American Express
08.2022 - 08.2023
Operations Associate
HSBC
03.2021 - 07.2022
Customer Service Representative
Optum
03.2019 - 01.2021
Technical Support Representative
Ibex Global
10.2017 - 03.2019
Customer Service Associate
Convergys
11.2016 - 04.2017
Bachelor Of Science - Biology
President Ramon Magsagsay State University