Summary
Work History
Skills
Websites
Education
Work Availability
Timeline
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Luis Dizon

Luis Dizon

General Virtual Assistant
Quezon City,00

Summary

Seasoned virtual professional with a diverse background spanning customer support, escalations, administrative support, quality assurance, talent acquisition, and e-commerce. With over 10 years of experience, I excel in swiftly resolving customer inquiries across multiple communication platforms. Proficient in remote administrative tasks and adept at utilizing various tools. Proactive, results-driven, and dedicated to delivering exceptional customer satisfaction. Thrives on challenges, consistently surpassing expectations to contribute to team success and drive business growth.

Work History

HR ADMINISTRATIVE ASSISTANT

Sandpiper Productions
07.2024 - Current
  • Support the Owner and onshore admins with daily hiring activities and processes.
  • Respond promptly to inquiries from candidates and employees, ensuring clear and effective communication.
  • Escalate work-related and payroll issues to the appropriate teams for timely resolution.
  • Manage company communication channels and coordinate employee schedules to optimize organizational efficiency.
  • Collaborate with the team to streamline processes for improved business operations and effective administrative task execution.
  • Monitor and manage event and promotion schedules, ensuring that clients’ staffing needs are consistently met

COMMUNITY MANAGER

Community Marketing Australia
04.2023 - 04.2024
  • Collaborated with the organization's Director in executing Tech Events and online Micro-Conferences.
  • Managed multiple Social Media Groups and facilitated sponsorship opportunities within our online communities.
  • Executed simple and personalized marketing campaigns and outreach on LinkedIn and Meetups to drive engagement and lead generation.
  • Effectively engaged with prospects building trust and promoting businesses through online social interactions.

GENERAL VIRTUAL ASSISTANT | RECRUITMENT COORDINATOR

2dSearch- Endor Group Pty Ltd.
04.2022 - 04.2024
  • Optimized the recruitment process by supporting relationship managers in identifying ICT and non-technical talents for private clients and Australian government agencies through targeted candidate searching on LinkedIn and LinkedIn Recruiter, to match skills with specific client requirements.
  • Coordinated candidate meetings ensuring timely adherence.
  • Oversaw database/CRM to ensure precision and currency of vacancies and candidates' information.
  • Timely preparation and distribution of job/selection criteria documents to interested candidates.
  • Managed and utilized multiple LinkedIn accounts for cold outreach.

QUALITY ASSURANCE SPECIALIST

Teletech- Energy Australia
10.2021 - 01.2021
  • Daily evaluation of third-party vendor calls, ensuring seamless compliance with Energy Australia's rigorous processes and regulatory standards.
  • Delivered comprehensive weekly and monthly compliance feedback and detailed reports to leadership, third-party vendors, and onshore clients, fostering transparency and alignment.
  • Actively participated in weekly calibration sessions to uphold and enhance assessment accuracy, ensuring consistent delivery of high-quality service.

ENERGY CONSULTANT

Teletech- Energy Australia
07.2018 - 01.2021
  • Delivered exceptional customer support across diverse inquiries encompassing billing, mobile application navigation, account maintenance, troubleshooting, adjustments, refunds, and payment-related issues through various communication channels.
  • Expertly redirected and managed complaints and escalations to relevant departments, ensuring swift and satisfactory resolutions for customers.
  • Diligently oversaw and maintained program metrics, consistently meeting or exceeding performance targets to uphold service excellence and operational efficiency.

PART- TIME ADMIN ASSISTANT | CUSTOMER SUPPORT

Legendary Ventures Llc
05.2021 - 02.2022
  • Efficiently handled order-related inquiries and issues from multiple Shopify-based stores via ReAmaze platform.
  • Collaborated with the fulfillment team in China to ensure accurate and timely delivery of orders to European and American customers.
  • Coordinated refund escalations and cancellation requests to the designated team for prompt processing.
  • Managed and resolved PayPal disputes to achieve swift and satisfactory resolutions with favorable case wins.
  • Moderated multiple Facebook store pages by responding to direct messages, and comments and scheduling promotional content for posting.

LEAD AGENT

Teletech- Energy Australia
01.2021 - 10.2021
  • Mentored and supported agents in effectively addressing process-related concerns, ensuring prompt resolution and enhancing overall customer satisfaction.
  • Managed and resolved escalation calls and chats, providing next-level support and mitigating customer dissatisfaction effectively.
  • Initiated process feedback loops to onshore leads, contributing to knowledge-based maintenance and continuous development, thereby optimizing operational efficiency.
  • Fostered transparent communication with operations, ensuring proactive dissemination of process changes and maintaining consistent, high-quality customer service standards.

CUSTOMER SUPPORT SPECIALIST

Alorica- Amazon
09.2015 - 04.2018
  • Provided exceptional support to customers regarding order inquiries, shipment tracking, account details, payments, refunds, and Amazon product usage, ensuring a seamless shopping experience.
  • Proactively addressed escalated concerns by collaborating with relevant departments, ensuring swift and effective resolutions.
  • Consistently exceeded weekly and monthly KPIs and metrics through dedicated performance, contributing to overall team success and customer satisfaction.

SHORT-TERM RENTAL CONSULTANT

Sutherland Global Services- HomeAway | VRBO
01.2011 - 04.2015
  • Engaged guests enthusiastically, providing knowledgeable assistance with booking inquiries via phone and email.
  • Ensured seamless payment processing, accurate refunds, and efficient management of rental paperwork, maintaining high standards of service.
  • Collaborated with rental owners to optimize property listings on the website, enhancing visibility and rental success.
  • Demonstrated empathy in handling both pre- and post-booking complaints, expertly escalating disputes for swift mediation and resolution.
  • Managed meticulous documentation in databases, consistently meeting protocol standards for data accuracy and compliance.

Skills

  • Customer Support
  • Phone etiquette
  • Sales
  • Guest Services
  • Quality Call Monitoring
  • Administrative Support
  • Organisational skills
  • Time management
  • Computer skills
  • Recruiting
  • Talent Sourcing
  • Communication skills
  • Social Media Moderation

Websites

Education

Bachelor of Arts - Broadcasting

Polytechnic Universitry of The Philippines
Sta Mesa, Manila
06.2005 - 04.2009

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

HR ADMINISTRATIVE ASSISTANT

Sandpiper Productions
07.2024 - Current

COMMUNITY MANAGER

Community Marketing Australia
04.2023 - 04.2024

GENERAL VIRTUAL ASSISTANT | RECRUITMENT COORDINATOR

2dSearch- Endor Group Pty Ltd.
04.2022 - 04.2024

QUALITY ASSURANCE SPECIALIST

Teletech- Energy Australia
10.2021 - 01.2021

PART- TIME ADMIN ASSISTANT | CUSTOMER SUPPORT

Legendary Ventures Llc
05.2021 - 02.2022

LEAD AGENT

Teletech- Energy Australia
01.2021 - 10.2021

ENERGY CONSULTANT

Teletech- Energy Australia
07.2018 - 01.2021

CUSTOMER SUPPORT SPECIALIST

Alorica- Amazon
09.2015 - 04.2018

SHORT-TERM RENTAL CONSULTANT

Sutherland Global Services- HomeAway | VRBO
01.2011 - 04.2015

Bachelor of Arts - Broadcasting

Polytechnic Universitry of The Philippines
06.2005 - 04.2009

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Luis DizonGeneral Virtual Assistant