Luis Albarico
Calatrava
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Skilled in managing the recruitment cycle from Reviewing and Identifying qualified candidates, Conducting Initials and shortlisting.
Experienced with identifying potential clients and generating leads through various communication channels. Utilizes persuasive communication techniques to build rapport and close sales effectively. Track record of adapting to changing market conditions and consistently meeting sales goals.
Overview
8
8
years of professional experience
Work History
Outbound Sales Representative
WOC Staffing Solutions
05.2025 - 10.2025
- Developed and executed targeted outbound sales strategies to enhance client engagement.
- Utilized CRM software to track leads and manage customer relationships effectively.
- Trained junior representatives on best practices for outbound communication techniques.
- Dialed 500 calls per day and 10 qualified transfers per day
Team Leader/Recruitment
Bluefaith VA Outsourcing
11.2024 - 04.2025
- Supervised a team of VA and customer service agents handling U.S - based clients
- Provided coaching, QA feedback, and performance reviews
- Led weekly syncs and task delegations to maintain KPI’s
- Helped onboard and train new hires in company tools and communication protocols
- Reviewing resumes and applications to identify qualified candidates
- Conducting initial phone or video screenings to assess skills, experience, and fit
- Creating a shortlist for the hiring manager
- Increased sales by 10%
Customer Service Associate
NOWCOM Global Services LLC
10.2023 - 11.2024
- Assisted clients with financial inquiries, account management, and document verification
- Provided professional support through live chat, email, and inbound calls
- Delivered exceptional customer support through effective communication and problem-solving techniques.
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
- Managed over 90 customers per day
Youth/Disaster Program Coordinator
MSWD - Calatrava
01.2021 - 08.2023
- Input and verified beneficiary data for social welfare programs
- Managed database updates and scanned supporting documents
- Coordinated with field staff for follow-up documentation
- Developed and maintained program schedules, enhancing workflow and communication among stakeholders.
Telesales Representative
Viast Outsourcing Company
01.2019 - 01.2021
- Made outbound calls to promote and sell products/services
- Managed CRM records and updated client information
- Followed up with leads to improve conversion rates
- Utilized CRM software to track sales performance and manage customer interactions effectively.
- Managed over 200 calls per day
Customer Service Representative
iQor Bacolod
10.2018 - 12.2019
- Handled customer orders, tracked shipments, and resolved concerns
- Supported order entry via CRM and assisted in troubleshooting
- Communicated with logistics and sales teams to ensure smooth processing
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed multiple customer accounts, ensuring accurate and timely support services.
Lead Generation Specialist
Next Level Multimedia
06.2017 - 09.2018
- Streamlined lead generation processes, resulting in improved lead quality and higher conversion rate.
- Increased lead generation through targeted email marketing campaigns and well-crafted landing pages.
- Developed targeted lead generation strategies to enhance client acquisition efforts.
- Designed and implemented multi-channel marketing campaigns to optimize outreach effectiveness.
Education
Bachelor of Science - Information Technology
Central Philippines State University
San Carlos, Province Of Negros Occidental, Philippines01.2018
NC II - Contact Center Services
NOLITC
Bacolod City, Province Of Negros Occidental, Philippines01.2018
Skills
- Customer Service & Client Engagement
- Telesales & Lead Generation
- Team Leadership Data Entry
- Administrative Support
- Social Media Management
- Resume Screening & Interviewing
- Customer relationship building
- Outbound sales
- Sales presentations
Websites
Language
English
Timeline
Outbound Sales Representative
WOC Staffing Solutions
05.2025 - 10.2025
Team Leader/Recruitment
Bluefaith VA Outsourcing
11.2024 - 04.2025
Customer Service Associate
NOWCOM Global Services LLC
10.2023 - 11.2024
Youth/Disaster Program Coordinator
MSWD - Calatrava
01.2021 - 08.2023
Telesales Representative
Viast Outsourcing Company
01.2019 - 01.2021
Customer Service Representative
iQor Bacolod
10.2018 - 12.2019
Lead Generation Specialist
Next Level Multimedia
06.2017 - 09.2018
Bachelor of Science - Information Technology
Central Philippines State University
NC II - Contact Center Services
NOLITC
References
- Virginia, Lumanog, Researcher, virgie9@gmail.com, +639555587041
- Nerissa, Bagtas, Customer Service Ass., Nerissa.Bagtas@gmail.com, +639231632113
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