Summary
Overview
Work History
Education
Skills
Certification
References
Disclaimer
Accomplishments
Timeline
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Lucy Rosa  Morales

Lucy Rosa Morales

Compliance Monitoring Agent II
Dasmariñas City,CAV

Summary

Dedicated expert in security compliance monitoring and customer service with a strong track record of improving safety standards. Skilled in ensuring adherence to regulatory requirements and enhancing customer satisfaction. Focused on leveraging experience to contribute to organizational success and personal growth.

Professional with significant experience in monitoring and compliance. Strong analytical skills, attention to detail, and ability to adapt to changing requirements. Focuses on team collaboration and consistently delivers results. Reliable and resourceful, with proven ability to manage tasks efficiently and ensure accuracy.

Overview

2
2
Languages
5
5
Certifications
20
20
years of professional experience

Work History

Compliance Monitoring Agent II

Philippine Amusement and Gaming Corporation
05.2018 - 01.2025
  • Monitored gaming operations to ensure compliance with company policies and government regulations
  • Conducted regular inspections and audits of gaming areas and personnel activities
  • Prepared detailed compliance reports and submitted findings to management
  • Identified violations and recommended corrective actions to prevent recurrence
  • Coordinated with different departments to enforce regulatory standards
  • Assisted in investigations related to operational irregularities and compliance issues

Bingo Monitoring Agent

Philippine Amusement and Gaming Corporation
04.2017 - 05.2018
  • Monitored bingo operations to ensure fairness and compliance with established procedures
  • Verified accuracy of game results and ensured proper documentation
  • Reported discrepancies and irregularities to supervisors immediately
  • Assisted in maintaining order and proper conduct within the gaming area
  • Ensured all activities adhered to company policies and gaming regulations

Internal Security

Philippine Amusement and Gaming Corporation
02.2012 - 04.2017
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • Resolved problems, improved operations, and provided exceptional service.
  • Provided professional services and support in a dynamic work environment.

Acting Vault Clerk

Philippine Amusement and Gaming Corporation
08.2011 - 02.2012
  • Managed vault inventory, ensuring accuracy and security of cash assets.
  • Conducted regular audits to verify transaction integrity and compliance with regulations.
  • Implemented process improvements to enhance operational efficiency within vault operations.
  • Trained new staff on vault procedures, emphasizing adherence to security protocols.
  • Oversaw daily cash handling processes, maintaining strict controls and documentation standards.
  • Collaborated with management to develop strategies for risk mitigation in cash operations.
  • Analyzed discrepancies in cash flow reports, proposing actionable solutions for resolution.
  • Prepared outgoing orders on behalf of customers and tellers.
  • Implemented contingency plans in case of emergencies or power outages, ensuring minimal disruption to critical functions within the facility.
  • Gathered and counted amounts for shipment off of bank premises.
  • Utilized manual and mechanical means to count and verify monetary values.

Internal Security

Philippine Amusement and Gaming Corporation
08.2005 - 08.2011
  • Conducted routine patrols and monitored surveillance systems to ensure safety and security of personnel and customers.
  • Responded promptly to incidents, emergencies, and security breaches.
  • Enforced company policies and security procedures to maintain order.
  • Prepared incident reports and documented daily security activities accurately.
  • Assisted in crowd control to facilitate smooth operations.
  • Maintained overall security of premises, safeguarding personnel and customers.

Bus Girl / Waitress

Abu Dhabi National Hotel
06.2002 - 06.2003
  • Assisted in serving food and beverages to customers in a timely manner
  • Ensured cleanliness and proper setup of dining areas
  • Provided excellent customer service and attended to guest needs
  • Coordinated with kitchen staff for efficient service flow
  • Maintained hygiene standards and followed food safety procedures

Education

Bachelor - Public Administration

Pamantasan ng Lungsod ng Maynila
Manila
10-2008

Skills

Security monitoring and operations

Compliance enforcement

Surveillance techniques

Customer service communication

Detail-oriented approach

Incident investigation

Documentation strategies

Team collaboration

Computer proficiency

Effective problem solving

Honesty and dependability

Reliability and responsibility

Punctuality

Adaptability and flexibility

Attentiveness and observation

Certification

Internal Security Training

References

  • Luisito Raul, Sevilla, Compliance Monitoring Enforcement Officer, +63 917 240 9434, Philippine Amusement and Gaming Corporation
  • Ruby Linda L., Dela Cruz, Building Administrator, +63 968 887 8335, Merchant Building, Padre Faura St., Malate Manila

Disclaimer

I hereby agree for my personal data, included in my job application to be processed in line with the needs of recruitment.

Accomplishments

Available upon request.

Timeline

Compliance Monitoring Agent II

Philippine Amusement and Gaming Corporation
05.2018 - 01.2025

Bingo Monitoring Agent

Philippine Amusement and Gaming Corporation
04.2017 - 05.2018

Internal Security

Philippine Amusement and Gaming Corporation
02.2012 - 04.2017

Acting Vault Clerk

Philippine Amusement and Gaming Corporation
08.2011 - 02.2012

Internal Security

Philippine Amusement and Gaming Corporation
08.2005 - 08.2011

Bus Girl / Waitress

Abu Dhabi National Hotel
06.2002 - 06.2003

Bachelor - Public Administration

Pamantasan ng Lungsod ng Maynila
Lucy Rosa MoralesCompliance Monitoring Agent II