Lucy Abe
San Jose, Province Of Batangas
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level barista position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Barista
Le Pher Cafe And Restobar
07.2021 - 03.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Used POS system to accurately enter orders and process payments.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Greeting and welcoming guest.
- Brewing coffee beans.
- Ordering stock supplies.
- Turning on equipment and warming up coffee machine.
Domestic Helper
Tong Wing Sau
09.2015 - 02.2020
- Assisted in meal planning and preparation, ensuring nutritious meals were served daily.
- Managed laundry services, including washing, drying, folding, and ironing clothing items.
- Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
- Maintained a clean, safe, and organized home environment for family members.
- Handled grocery shopping duties while adhering to dietary restrictions and preferences of family members.
- Answered telephone and doorbell, took messages, and relayed information to owner.
- Collected, forwarded or signed for mail, packages, or home services.
- Washing dishes.
- Making beeds.
- Preparing meals.
Waitress
Le Pher Cafe And Restobar
07.2014 - 08.2015
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Increased sales significantly by upselling higher-end products to customers.
- Greet and accepting customers.
- Answer telephone calls and reservation.
- Table set up.
- Serving food and beverages.
- Giving end service assistance.
Education
Bachelor of Science - Computer Science
Kolehiyo Ng Lungsod Ng Lipa
Lipa City, Province Of Batangas, Philippines04.2000
High School Diploma -
Saint Joseph Academy
San Jose, Province Of Batangas, Philippines04.2000
Balagtasin Elementary School
Balagatasin San Jose, Batangas04.1995
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Cleanliness
Certification
NCII Barista
NCII Food and Beverages Services
Languages
English/ Tagalog
Advanced (C1)
Timeline
Barista
Le Pher Cafe And Restobar
07.2021 - 03.2024
Domestic Helper
Tong Wing Sau
09.2015 - 02.2020
Waitress
Le Pher Cafe And Restobar
07.2014 - 08.2015
Bachelor of Science - Computer Science
Kolehiyo Ng Lungsod Ng Lipa
High School Diploma -
Saint Joseph Academy
Balagtasin Elementary School
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