LUCKY VIERNES
Customer Service Specialist
Bangued
Summary
A customer service professional with focus on delivering exceptional support and resolving complex issues. Recognized for effective communication and adaptability in dynamic environments. Highly collaborative team player with commitment to achieving results and maintaining high standards.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certificate
Work History
Customer Support Associate
Concentrix
08.2022 - 03.2025
- Worked as Credit Analyst (Voice), and Escalations Specialist (Non-Voice)
- Analyze credit worthiness of the customer.
- Provide timely updates on credit applications.
- Worked as Subject Matter Expert during training for new associates.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Responded to customer requests for products, services, and company information.
Recruitment Associate – Project Based
Ignite Employment Inc.
10.2021 - 02.2022
- Screen and interview candidates for volume hiring for a partner BPO.
- Responsible for the execution of recruitment programs of the company.
- Streamlined interview scheduling for efficiency, coordinating with hiring managers and candidates to ensure a smooth process.
Customer Support Associate (Blended)
Concentrix
03.2018 - 05.2021
- Supports an international food delivery campaign for customers.
- Take inbound calls and emails to support and resolve customer issues.
- Provide excellent customer service to retain customer trust and satisfaction.
- Maintained comprehensive knowledge of product offerings to ensure accurate information was provided to customers during troubleshooting efforts.
Client Service Provider
Province of Abra – LGU
08.2016 - 02.2018
- Responsible for file and data management of the department.
- Maintain documents, spreadsheets, and records.
- General admin tasks, and tasks provided by the department head.
Education
No Degree - Event Management Services NCIII
Abra Technical Institute Inc.
Bangued, Province Of Abra, Philippines 05.2025 - 07.2025
Bachelor of Science - Tourism Management
University of Northern Philippines
Vigan, Province Of Ilocos Sur, Philippines 06.2012 - 04.2016
Skills
Hosting
undefinedWebsites
Certification
Events Management Services
Timeline
Events Management Services
07-2025
No Degree - Event Management Services NCIII
Abra Technical Institute Inc.
05.2025 - 07.2025
Customer Support Associate
Concentrix
08.2022 - 03.2025
Recruitment Associate – Project Based
Ignite Employment Inc.
10.2021 - 02.2022
Customer Support Associate (Blended)
Concentrix
03.2018 - 05.2021
Client Service Provider
Province of Abra – LGU
08.2016 - 02.2018
Bachelor of Science - Tourism Management
University of Northern Philippines
06.2012 - 04.2016
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