Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
OfficeManager
LUCKY VIERNES

LUCKY VIERNES

Customer Service Specialist
Bangued

Summary

A customer service professional with focus on delivering exceptional support and resolving complex issues. Recognized for effective communication and adaptability in dynamic environments. Highly collaborative team player with commitment to achieving results and maintaining high standards.

Overview

9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certificate

Work History

Customer Support Associate

Concentrix
08.2022 - 03.2025
  • Worked as Credit Analyst (Voice), and Escalations Specialist (Non-Voice)
  • Analyze credit worthiness of the customer.
  • Provide timely updates on credit applications.
  • Worked as Subject Matter Expert during training for new associates.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Responded to customer requests for products, services, and company information.

Recruitment Associate – Project Based

Ignite Employment Inc.
10.2021 - 02.2022
  • Screen and interview candidates for volume hiring for a partner BPO.
  • Responsible for the execution of recruitment programs of the company.
  • Streamlined interview scheduling for efficiency, coordinating with hiring managers and candidates to ensure a smooth process.

Customer Support Associate (Blended)

Concentrix
03.2018 - 05.2021
  • Supports an international food delivery campaign for customers.
  • Take inbound calls and emails to support and resolve customer issues.
  • Provide excellent customer service to retain customer trust and satisfaction.
  • Maintained comprehensive knowledge of product offerings to ensure accurate information was provided to customers during troubleshooting efforts.

Client Service Provider

Province of Abra – LGU
08.2016 - 02.2018
  • Responsible for file and data management of the department.
  • Maintain documents, spreadsheets, and records.
  • General admin tasks, and tasks provided by the department head.

Education

No Degree - Event Management Services NCIII

Abra Technical Institute Inc.
Bangued, Province Of Abra, Philippines
05.2025 - 07.2025

Bachelor of Science - Tourism Management

University of Northern Philippines
Vigan, Province Of Ilocos Sur, Philippines
06.2012 - 04.2016

Skills

Hosting

undefined

Certification

Events Management Services

Timeline

Events Management Services

07-2025

No Degree - Event Management Services NCIII

Abra Technical Institute Inc.
05.2025 - 07.2025

Customer Support Associate

Concentrix
08.2022 - 03.2025

Recruitment Associate – Project Based

Ignite Employment Inc.
10.2021 - 02.2022

Customer Support Associate (Blended)

Concentrix
03.2018 - 05.2021

Client Service Provider

Province of Abra – LGU
08.2016 - 02.2018

Bachelor of Science - Tourism Management

University of Northern Philippines
06.2012 - 04.2016
LUCKY VIERNESCustomer Service Specialist