LUCKY JOHN NIÑO FONGHE
Makati
Summary
Experienced with KYC processes, ensuring thorough compliance and risk mitigation. Utilizes strong analytical skills to identify and resolve potential issues. Knowledge of regulatory requirements and effective communication with stakeholders.
Experienced with cash handling, customer service, and financial record-keeping. Utilizes effective communication and problem-solving skills to ensure smooth transactions and customer satisfaction. Knowledge of cash operations, policy adherence, and maintaining accuracy in financial tasks.
Overview
10
10
years of professional experience
Work History
Branch Cashier
CHINA BANKING CORPORATION
04.2024 - Current
- Provided exceptional customer service, resolving issues promptly and professionally.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Established rapport with customers, building trust and loyalty through consistent high-quality service delivery.
- Ensured compliance with bank policies, maintaining accurate records and documentation of transactions.
- Maintained a high level of accuracy in cash handling, minimizing discrepancies for smooth branch operations.
- Increased efficiency by balancing cash drawers quickly and accurately at the end of each shift.
- Managed cash supply levels effectively, ordering additional funds when necessary to maintain optimal balances at all times.
- Supported bank management in monitoring key performance metrics, identifying areas for improvement within the cashier role function.
- Exhibited strong attention to detail while verifying checks and currency for authenticity, reducing potential losses due to counterfeit items.
Branch Ambassador (Sales and Service Officer)
UNIONBANK OF THE PHILIPPINES
08.2022 - 04.2024
- Responsible for administration and efficient operation of the Branch Delivery System, delivery of platform services, account opening and in-house cross selling, cash management at branch level, participation in the administrative proceedings, CX experience and serves as the CAO of the branch
- Monitors daily reports such as STR/CTR, AMLA/Namescreening Alerts
- Act as Customer Assistance Officer in the branch
- Cash Custodian - maintaining over-all control of cash to its minimum and optimum level
- Opening of bank products/accounts
- Process of Foreign Exchange, Manager's Check and Telegraphic Transfers (SWIFT, RTGS, EPCS and PDDTS
- Manages and supervises the branch's Sales and Service Assistants (teller)
- Measures the performance of the branch's sales and service assistants in terms of the turnaround time in the delivery of service and standards, and makes effective recommendations relating to the performance of SSAS to the BRM
- Participates in fact-finding investigations
- Conducts due diligence and review risk assessments of new and existing bank clients
- Monitors daily deliverables such as Accountable forms, Returned Checks, STR and AMLA reporting
- Actively participates in branch administrative proceedings, including execution of proper penalties
Junior Ambassador (Sales and Service Assistant)
UNIONBANK OF THE PHILIPPINES
07.2018 - 08.2022
- Responsible for deposit account servicing (deposits, withdrawals, encashments, checkbook reorders, inquiries, etc.), other platform functions, processing of payments, receipts and other monetary transactions, among others
- Projects the image of a professional and efficient bank through one's smart physical appearance and courteous, efficient, competent, problem-free, timely and personalized servicing of client's transactions
- Keeps him/herself thoroughly familiar with the bank's existing and new products and services
- Explores and takes advantage of every opportunity to cross-sell the bank's products and services to clients inquiring and/or transacting with the branch
- Pays encashments and withdrawals within delegated limits; secures officer approval beyond authorized limits
- Verifies technicalities on checks deposited/uncashed and ensures accuracy and genuineness of cash received or paid
- Verifies signatures of clients on withdrawal slips and check encashments
- Establishes identity of persons making withdrawals or encashments by obtaining valid ID/s and other required informations
Customer Sales Assistant (Teller)
ROBINSONSBANK
07.2015 - 06.2018
- Built strong relationships with customers, fostering loyalty and repeat business.
- Provided personalized recommendations based on customer needs to boost sales and satisfaction levels.
- Processed cash and credit transactions accurately, maintaining a balanced register at the end of each shift.
- Assisted customers with banking needs and inquiries.
- Maintained friendly and professional customer interactions.
Education
Bachelor of Science - Marketing
University of Makati
Makati City, Metro Manila, Philippines04-2014
Skills
- Customer Service
- Analytical
- Time Management
- Computer Literacy Skills
- Problem Solving
- Teamwork
- Interpersonal Communication
- Decision-making
- Fraud detection awareness
- Cash handling expertise
- Confidentiality and discretion
Personal Information
Date of Birth: 10/01/92
Activities
- DENR - Pollution Control Officer
- AMLA Training
- Safety Officer 1
- Agile Lean Six Sigma Orange Belt eLearning
- BSP Counterfeit Detection
- SSO Certification
- Signature Verification and Fraud Detection
- Customer Service Excellence
Timeline
Branch Cashier
CHINA BANKING CORPORATION
04.2024 - Current
Branch Ambassador (Sales and Service Officer)
UNIONBANK OF THE PHILIPPINES
08.2022 - 04.2024
Junior Ambassador (Sales and Service Assistant)
UNIONBANK OF THE PHILIPPINES
07.2018 - 08.2022
Customer Sales Assistant (Teller)
ROBINSONSBANK
07.2015 - 06.2018
Bachelor of Science - Marketing
University of Makati
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