Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
References
CustomerServiceRepresentative
Lucky Christian Abasta

Lucky Christian Abasta

Olongapo City

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Buwelo
04.2023 - Current
  • Oversaw medical waste disposal accounts at a national level, implementing measures to ensure hospitals and medical facilities maintain compliance with state and federal regulations
  • Ensuring to meet the client satisfaction
  • Setting a date for pick-up
  • Helping the client in regard to their account
  • Helping credits and Enhanced product knowledge through continuous training and professional development opportunities.
  • Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
  • Resolved customer service issues using company processes and policies and provided updates to customers.

Front Desk Receptionist

El Molina Resort
02.2023 - 04.2023
  • Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
  • Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated, and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Purchasing Officer

ARCC Health Care Inc.
09.2022 - 02.2023
  • Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
  • Fostered strong relationships with internal stakeholders by providing timely updates on procurement activities and addressing any concerns promptly.
  • Negotiated favorable payment terms with suppliers, resulting in improved cash flow management for the company.
  • Streamlined procurement processes for increased efficiency and cost savings by implementing effective negotiation strategies.

Barista Office-In-Charge

Gong Cha Philippines
10.2019 - 09.2022
  • Oversaw daily operations, ensuring smooth execution of tasks and timely completion of projects.
  • Fostered a positive work environment by cultivating strong relationships among team members and promoting open communication channels.
  • Conducted thorough risk assessments for various operational scenarios, ensuring safety and mission success.
  • Improved overall unit efficiency by implementing streamlined processes and procedures.

Barista

Chef Street Cafeteria
06.2019 - 07.2019
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Consignor

BNY (Clothing)
11.2018 - 12.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

Senior High School - Technical-Vocation Livelihood – Information Communication Technology (TVL -ICT)

St. Joseph College Inc.
Olongapo City, Zambales
01.2018

Junior High School - undefined

Gordon Heights National High School
Olongapo City, Zambales
01.2016

Elementary School - undefined

Godon Heights I Elementary School
Olongapo City, Zambales
01.2012

Skills

  • Microsoft Office Oriented
  • Accounting Application
  • English Literate
  • Communication
  • Appointment setter
  • Analytical
  • Strategic Planning Employee-focused
  • Process Improvement
  • Excel expertise
  • Target-driven
  • Client support
  • Data collection and analysis
  • Cold Caller
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Appointment scheduling

Certification

  • Certified Standard out performer with the highest score on problem resolution, Stericycle - (Buwelo) - December 2023
  • Certified Most Improved CE, Stericycle -(Buwelo) - September and October 2023
  • Certified 100% Problem-Resolution, Stericycle -(Buwelo) - February 2025
  • Certified Top performer Agent, Stericycle -(Buwelo) - October and December 2023

LANGUAGES

Filipino
English

Timeline

Customer Service Representative

Buwelo
04.2023 - Current

Front Desk Receptionist

El Molina Resort
02.2023 - 04.2023

Purchasing Officer

ARCC Health Care Inc.
09.2022 - 02.2023

Barista Office-In-Charge

Gong Cha Philippines
10.2019 - 09.2022

Barista

Chef Street Cafeteria
06.2019 - 07.2019

Consignor

BNY (Clothing)
11.2018 - 12.2018

Junior High School - undefined

Gordon Heights National High School

Elementary School - undefined

Godon Heights I Elementary School

Senior High School - Technical-Vocation Livelihood – Information Communication Technology (TVL -ICT)

St. Joseph College Inc.

References

  • Redan, Duyag - redanduyag133@gmail.com - +639815782076
  • Franklyn Beltran - frankdelacruzbeltran@gmail.com - +639084829679
  • Richard Elambo - elamborichard@gmail.com - +639084009468
  • Roland Christian Zamora - rolandchristianzamora@outlook.com - +639209861830

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Lucky Christian Abasta