Lucky Christian Abasta
Olongapo City
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Buwelo
Subic Bay Gateway, Olongapo City, Zambales
04.2023 - Current
- Oversaw medical waste disposal accounts at a national level, implementing measures to ensure hospitals and medical facilities maintain compliance with state and federal regulations
- Ensuring to meet the client satisfaction
- Setting a date for pick-up
- Helping the client in regard to their account
- Helping credits and Enhanced product knowledge through continuous training and professional development opportunities.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Resolved customer service issues using company processes and policies and provided updates to customers.
Front Desk Receptionist
El Molina Resort
Olongapo City, Zambales
02.2023 - 04.2023
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Scheduled, coordinated, and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Purchasing Officer
ARCC Health Care Inc.
Olongapo City, Zambales
09.2022 - 02.2023
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Fostered strong relationships with internal stakeholders by providing timely updates on procurement activities and addressing any concerns promptly.
- Negotiated favorable payment terms with suppliers, resulting in improved cash flow management for the company.
- Streamlined procurement processes for increased efficiency and cost savings by implementing effective negotiation strategies.
Barista Office-In-Charge
Gong Cha Philippines
Olongapo City, Zambales
10.2019 - 09.2022
- Oversaw daily operations, ensuring smooth execution of tasks and timely completion of projects.
- Fostered a positive work environment by cultivating strong relationships among team members and promoting open communication channels.
- Conducted thorough risk assessments for various operational scenarios, ensuring safety and mission success.
- Improved overall unit efficiency by implementing streamlined processes and procedures.
Barista
Chef Street Cafeteria
Olongapo City, Zambales
06.2019 - 07.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Consignor
BNY (Clothing)
Olongapo City, Zambales
11.2018 - 12.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Senior High School - Technical-Vocation Livelihood – Information Communication Technology (TVL -ICT)
St. Joseph College Inc.
Olongapo City, Zambales01.2018
Junior High School - undefined
Gordon Heights National High School
Olongapo City, Zambales01.2016
Elementary School - undefined
Godon Heights I Elementary School
Olongapo City, Zambales01.2012
Skills
- Microsoft Office Oriented
- Accounting Application
- English Literate
- Communication
- Appointment setter
- Analytical
- Strategic Planning Employee-focused
- Process Improvement
- Excel expertise
- Target-driven
- Client support
- Data collection and analysis
- Cold Caller
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Appointment scheduling
Certification
- Certified Standard out performer with the highest score on problem resolution, Stericycle - (Buwelo) - December 2023
- Certified Most Improved CE, Stericycle -(Buwelo) - September and October 2023
- Certified 100% Problem-Resolution, Stericycle -(Buwelo) - February 2025
- Certified Top performer Agent, Stericycle -(Buwelo) - October and December 2023
LANGUAGES
Filipino
English
Timeline
Customer Service Representative
Buwelo
04.2023 - Current
Front Desk Receptionist
El Molina Resort
02.2023 - 04.2023
Purchasing Officer
ARCC Health Care Inc.
09.2022 - 02.2023
Barista Office-In-Charge
Gong Cha Philippines
10.2019 - 09.2022
Barista
Chef Street Cafeteria
06.2019 - 07.2019
Consignor
BNY (Clothing)
11.2018 - 12.2018
Junior High School - undefined
Gordon Heights National High School
Elementary School - undefined
Godon Heights I Elementary School
Senior High School - Technical-Vocation Livelihood – Information Communication Technology (TVL -ICT)
St. Joseph College Inc.
References
- Redan, Duyag - redanduyag133@gmail.com - +639815782076
- Franklyn Beltran - frankdelacruzbeltran@gmail.com - +639084829679
- Richard Elambo - elamborichard@gmail.com - +639084009468
- Roland Christian Zamora - rolandchristianzamora@outlook.com - +639209861830