LUCKY GAGUIN
Dasmarinas City
Summary
IT Support role with 5 years of experience in end-user computing, M365 administration, and troubleshooting complex hardware/software issues. Skilled in VPN support, and delivering clear, user-focused communication to resolve technical challenges efficiently. Adept at scripting and automation to streamline IT processes and reduce resolution times.
Overview
7
7
years of professional experience
Work History
Technical Support (EUC)
First DataCorp
Makati City
02.2025 - Current
- Provided responsive remote support to resolve technical issues across multiple locations, enhancing user satisfaction.
- Administered user accounts and permissions through Active Directory while managing workflows via ServiceNow.
- Coordinated support for device deployment and setup, streamlining operations for agents.
- Facilitated onboarding and offboarding by preparing devices, configuring access, and ensuring data integrity for seamless transitions.
- Provisioned software, hardware, printer access, and resources based on user roles and departmental needs.
- Performed device reimaging, setup, and user training to enhance operational readiness and confidence.
- Acted as primary iPad support for bancassurance onboarding agents, facilitating account creation and handling device requests.
IT Engineer
Gao Shou Technology Management Inc.
Makati City
10.2022 - 12.2024
- Installed, configured, and maintained Windows-based systems and software to ensure optimal performance.
- Managed updates, patches, and hardware replacements to maintain system integrity.
- Resolved technical issues for 100+ users, providing efficient tier 1 and 2 support to minimize downtime.
- Provided technical support to international teams, ensuring timely resolution of operational issues in online casino environment.
- Documented asset inventory in Google Sheets, enabling accurate tracking and streamlined reporting.
Service Engineer
Philcopy Corporation
Dasmarinas, Cavite
03.2021 - 04.2022
- Installed, configured, and commissioned customer equipment, adhering to specifications for seamless operation.
- Executed repairs and maintenance on copiers and printers, minimizing downtime for customers.
- Installed and configured new printer machines, ensuring optimal performance for users.
Technical Support Staff
De La Salle Santiago Zobel
Imus, Cavite
05.2019 - 07.2020
- Diagnosed and resolved hardware, software, and network issues to ensure seamless operation.
- Delivered hands-on technical support to enhance user experience for students and faculty.
- Assisted with installations and system configurations to facilitate optimal system performance.
Education
Bachelor of Science - Information Technology
National College of Science and Technology
01-2019
Skills
- Troubleshooting
- Remote technical support
- Incident Tracking
- Staff onboarding
- Root Cause Analysis
- User account administration
- Active Directory management
- Device provisioning
- Microsoft 365 applications
- Active Directory
- Microsoft Windows OS
- IOS
- IP/DNS/DHCP
- LAN/WAN
- Subnetting
- Microsoft 365
- Printers
- User administration
- Hardware upkeep
- Onboarding/Offboarding
- Training delivery
Timeline
Technical Support (EUC)
First DataCorp
02.2025 - Current
IT Engineer
Gao Shou Technology Management Inc.
10.2022 - 12.2024
Service Engineer
Philcopy Corporation
03.2021 - 04.2022
Technical Support Staff
De La Salle Santiago Zobel
05.2019 - 07.2020
Bachelor of Science - Information Technology
National College of Science and Technology