Lucelle Peloloc
Baguio City, Province of Benguet
Summary
Dynamic professional with extensive experience as a Virtual Assistant at Funky Information and Technology, excelling in time management and data confidentiality. Proven ability to enhance operational efficiency through meticulous organization and effective communication, while fostering strong relationships with clients and colleagues. Adept at multitasking and maintaining a high standard of service.
Overview
7
7
years of professional experience
Work History
Virtual Assistant
Funky Information and Technology
12.2024 - 05.2025
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened chat to provide information, schedule appointments and take detailed messages.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Maintained a well-organized database system for improved information accessibility in daily operations.
Aesthetician Skin Care Specialist
Leken's Aesthetic Clinic
03.2023 - 12.2024
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Promoted a welcoming atmosphere by greeting all visitors warmly upon arrival and addressing any questions or concerns promptly.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Analyzed skin condition and made appropriate product recommendations.
Technical Customer Service Representative
Foundever
01.2021 - 02.2023
- Responsible for monitoring real-time call center metrics, providing on-the-spot coaching to agents, resolving escalated customer issues, and ensuring adherence to quality standards (Floor Support).
- Managing task schedule where agents can have a Fun Work Environment ( Coordinator Assistant )
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Health Customer Service Representative
Sitel
07.2018 - 12.2018
- Explained medical care options to help families make informed healthcare decisions.
- Demonstrated empathy and compassion while assisting patients through difficult times, fostering trust and rapport.
- Processed insurance claims efficiently, ensuring timely reimbursement for services rendered by the healthcare facility.
- Collaborated with multidisciplinary teams to develop individualized care plans for patients with complex needs.
- Maintained accurate and up-to-date patient records, facilitating effective communication among healthcare team members.
Education
Caregiver NCII - Child Care And Adult Care
MMS DEVELOPMENT TRAINING CENTER CORPORATION
Puso Ng Baguio, Session Rd, Baguio City09-2023
Hotel Restaurant Services - Tourism And Hotel Management
BSBT College
434 Magsaysay Ave, Baguio City, 2600 Benguet06-2013
High School Diploma -
Benguet National High School
Wangal La Trinidad Benguet04-2013
Skills
- Time management
- Event planning
- Multitasking and organization
- Data confidentiality
- CRM management
- Database entry
Timeline
Virtual Assistant
Funky Information and Technology
12.2024 - 05.2025
Aesthetician Skin Care Specialist
Leken's Aesthetic Clinic
03.2023 - 12.2024
Technical Customer Service Representative
Foundever
01.2021 - 02.2023
Health Customer Service Representative
Sitel
07.2018 - 12.2018
Caregiver NCII - Child Care And Adult Care
MMS DEVELOPMENT TRAINING CENTER CORPORATION
Hotel Restaurant Services - Tourism And Hotel Management
BSBT College
High School Diploma -
Benguet National High School
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