Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
LOWELL S. JUANILLO

LOWELL S. JUANILLO

Cebu City

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • Competent medical billing specialist handling wide variety of medical coding and billing tasks. Sophisticated and hardworking individual with excellent analytical and multitasking abilities. Coordinates with insurance companies and expedites claims processes. Expertise in accurately inputting procedure and diagnosis codes into billing software to generate invoices.

Overview

5
5
years of professional experience
6
6
years of post-secondary education

Work History

Medical Billing Specialist

Theranow
Tyler, Texas
01.2023 - Current
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Filed and updated patient information and medical records.
  • Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
  • Researched CPT and ICD-10 coding discrepancies for compliance and reimbursement accuracy.
  • Prepared billing correspondence and maintained database to organize billing information.

Customer Care Executive

EXL Service
Cebu, City
02.2020 - 02.2023
  • Conducted full claim investigations and reported updates and legal actions.
  • Generated, posted and attached information to claim files.
  • Reviewed new files to determine current status of injury claim and to develop plan of action.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Entered patient demographic and insurance data into electronic medical record system.

Provider Specialist

Concentrix
Cebu, Cebu City
05.2018 - 09.2019
  • Answered phone calls and messages for physician medical facility, scheduling appointments, and handling patient inquiries.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Processed medical insurance claims and payments.

Education

Bachelor of Science - Secondary Education

University of Cebu
Cebu, Cebu City Philippines
06.2015 - 12.2020

Skills

Medical claims submission

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Timeline

Medical Billing Specialist

Theranow
01.2023 - Current

Customer Care Executive

EXL Service
02.2020 - 02.2023

Provider Specialist

Concentrix
05.2018 - 09.2019

Bachelor of Science - Secondary Education

University of Cebu
06.2015 - 12.2020

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LOWELL S. JUANILLO