LOWELA PANER

I have been in the BPO industry for almost 5 years, with different accounts or LOB's. My knowledge of technical support became broad, my expertise in troubleshooting and handling problems became complex yet understandable to clients or customers. I am fully committed in every task I would handle and a worker who possesses the necessary skills, qualities and experience to meet the demands of the job description and satisfy the client's needs. The best thing about being a troubleshooter, during the step by step troubleshooting is you will learn how to improve your communication skills, the patience and empathy/sympathy you can provide to your customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.