Job Search Status
Open to workDesired start date: Immediately
Open To Work
LOWEL D. TOMALE
Customer Representative
Pasig City,Metro Manila
Work Preference
Summary
Dedicated Billing Representative with hands-on knowledge of CSR practices and compliance requirements. Committed to delivering exceptional customer service and creative problem solving. Offering 4 years of experience and a genuine passion to grow and excel in every role.
Overview
1
1
Certification
18
18
years of post-secondary education
4
4
years of professional experience
Work History
Billing Representative Health Care
Omega Healthcare
Pasig, Metro Manila
01.2025 - 06.2026
- Handled 15+ billing inquiries daily, achieving a 95% resolution rate by implementing call templates and thorough note-taking, reducing errors and improving overall efficiency in patient account management.
Sale Advisor Health Care
Concentrix
Quezon City, Metro Manila, Philippines
08.2023 - 12.2024
- Assisted 10+ customers daily, consistently meeting sales quota and achieving a 30% conversion rate per call, tracked and measured through a performance monitoring system.
Financial Customer Service Representative
Teleperformance
Pasig, Metro Manila, Philippines
07.2022 - 06.2023
- Handled 60+ customer calls daily on financial accounts, achieving a high satisfaction rate by setting clear expectations, actively taking note of customer feedback, and providing prompt and accurate resolutions one account at a time.
Education
High School Diploma -
Nagpayong Senior High School
Pasig, Metro Manila, Philippines 04.2001 - 01.2019
No Degree - Applied Physics
EulogioAmang Rodriguez Institute of Science And Technolog
Manila, Metro Manila, Philippines 04.2001 -
Skills
Billing account management
Payment processing
Billing inquiry resolution
Billing process improvement
Customer satisfaction improvement
Customer satisfaction
Tailored product recommendations
Sales growth strategies
Certification
I hereby certify that the above information stated here is true and correct.
Timeline
Billing Representative Health Care
Omega Healthcare
01.2025 - 06.2026
Sale Advisor Health Care
Concentrix
08.2023 - 12.2024
Financial Customer Service Representative
Teleperformance
07.2022 - 06.2023
High School Diploma -
Nagpayong Senior High School
04.2001 - 01.2019
No Degree - Applied Physics
EulogioAmang Rodriguez Institute of Science And Technolog
04.2001 -
Running
Outside of work, I enjoy running and staying active, which reflects the same discipline and endurance I bring to my professional life. Also passionate about technology and currently exploring tools like GitHub and AI Automation to broaden my skill set.