Lovelyzel Pame
Recruitment Specialist
Cabuyao City, Laguna
Summary
Hardworking Healthcare Recruiter multitasks and finds employees quickly. Collaborating with hiring managers and clinics to find best-in-class candidates for various positions. Knowledgeable about medical terminology and cold calling.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Senior Healthcare Recruiter
Focused Staffing Group
Cabuyao City, Laguna
2022.05 - Current
- Scheduled interviews with other healthcare professionals.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Worked with healthcare employees to determine specific job qualifications.
- Built strong relationships with internal and external candidates to ensure excellent hiring experience.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Advertised job opportunities on social media platforms and job boards.
Claims Intake Specialist
EXL
Pasay City
2021.10 - 2022.04
- Managed over 50 customer calls per day.
- Increased sales by 40%
- Input data and completed placement paperwork.
- Completed client reporting requirements consistent with corporate and regulatory standards.
- Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.
Senior Customer Service Representative
KGB Philippines
Santa Rosa City, Laguna
2020.03 - 2021.05
- Managed over 50 customer calls
- Resolved concerns with products or services to help with retention and drive sales.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Resolved customer service issues using company processes and policies and provided updates to customers.
Technical Support Representative
IQOR Philippines
Santa Rosa City, Laguna
2018.09 - 2020.01
- Translated complex technical issues into digestible language for non-technical users.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Managed over 50 customer call
Claims Specialist
Teletech Santa Rosa
Santa Rosa City, Laguna
2016.10 - 2018.09
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
- Interviewed policyholders to verify information and obtain additional details.
- Followed up with customers on unresolved issues.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Managed over 50 customer call
Education
Bachelor of Science - Nursing
2010.06 - 2016.07
Skills
Applicant Tracking Systems
Timeline
Senior Healthcare Recruiter - Focused Staffing Group
2022.05 - Current
Claims Intake Specialist - EXL
2021.10 - 2022.04
Senior Customer Service Representative - KGB Philippines
2020.03 - 2021.05
Technical Support Representative - IQOR Philippines
2018.09 - 2020.01
Claims Specialist - Teletech Santa Rosa
2016.10 - 2018.09
Adventist University of The Philippines - Bachelor of Science, Nursing
2010.06 - 2016.07
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