Lovely Ruth Espinos
Bacolod
Summary
Proven track record in enhancing customer satisfaction and safety, notably with Qatar Airways. Excelled in crisis management and customer service, boosting employee retention by fostering a supportive environment at PeopleSupport Philippines. Skilled in emergency procedures and cultural sensitivity, demonstrating initiative and reliability in high-pressure situations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cabin Crew Member
Qatar Airways
02.2007 - 02.2010
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
New Hire Trainer
PeopleSupport Philippines
05.2005 - 01.2007
- Increased consistency in employee performance evaluations by standardizing training materials across all departments.
- Implemented ongoing training initiatives for existing employees, promoting continuous professional development within the organization.
- Fostered a culture of collaboration and teamwork among trainees that continued well beyond initial orientation periods.
- Boosted employee retention rates by fostering a supportive and engaging learning environment during the onboarding process.
Call Center Representative
PeopleSupport Philippines
03.2004 - 05.2004
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Education
Bachelor Of Hospitality Management - Hospitality And Tourism Management
University of St. La Salle
Bacolod, Philippines03.2004
Skills
- Customer assistance
- Reliability and punctuality
- Cultural sensitivity
- Initiative-taking
- Emergency procedures
- Driving
- Home Management
Certification
200 Hours Greenpath Yoga Teacher Training
Timeline
Cabin Crew Member
Qatar Airways
02.2007 - 02.2010
New Hire Trainer
PeopleSupport Philippines
05.2005 - 01.2007
Call Center Representative
PeopleSupport Philippines
03.2004 - 05.2004
Bachelor Of Hospitality Management - Hospitality And Tourism Management
University of St. La Salle
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