Lovely Medge Moreno
Tanza
Summary
Fresh graduate with a Bachelor’s degree in Information Technology and experience as a Project Management Officer (PMO) SME at Accenture. Skilled in resource management, access control, account creation, and technical support, with a strong foundation in IT principles. Demonstrates excellent problem-solving, organizational, and communication skills. Eager to transition into a technical role as a Cloud Full-Stack Developer to align with my educational background and passion for technology. Proactive and adaptable, with a commitment to learning and contributing to innovative projects.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Project Management Associate
Accenture
09.2024 - Current
- Managed and maintained resource rosters to ensure accurate team allocation and tracking.
- Oversaw access control logs, ensuring proper documentation and compliance with security protocols.
- Provided technical support for password resets and access issues, ensuring minimal downtime for BPO operations.
- Collaborated with cross-functional teams to optimize resource management and improve operational efficiency.
Customer Service Representative
Acquire BPO
03.2024 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Intern
Parañaque Integrated Terminal Exchange
04.2023 - Current
- Interacted with other employees by phone, email, or in-person to provide information.
- Installed and configured software and hardware.
- Provided basic end-user troubleshooting and desktop support.
- Sorted and organized files, spreadsheets, and reports.
- Maintained current software licenses and patched applications to stay up-to-date with latest features.
Education
Bachelor of Science - Information Technology
Cavite State University
Senior Highschool -
Notre Dame of Trece Martires
High School Diploma -
Tanza National Trade School
Skills
- User support
- Technical troubleshooting
- Networking background
- Networking issues
- Desktop support
- Team motivation
- Strategic thinking
Certification
Fortinet Network Security Expertise 1
Fortinet Network Security Expertise 2
Timeline
Project Management Associate
Accenture
09.2024 - Current
Customer Service Representative
Acquire BPO
03.2024 - 08.2024
Intern
Parañaque Integrated Terminal Exchange
04.2023 - Current
Senior Highschool -
Notre Dame of Trece Martires
High School Diploma -
Tanza National Trade School
Bachelor of Science - Information Technology
Cavite State University
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