Tañag Lovely

• Full support in production
• Providing real time assistance
• Provide client satisfaction
• Coaching advisor's and setting expectations
• Admin task / RCA
• Provided accurate and appropriate information
• Performed for 3 consecutive months Increase monthly target metrics
• Managed over 50 calls per day
• Self-motivated, with strong sense of personal responsibility
• Identified issues, analyzed information and provided solutions to problems
• Resolved problems, improved operations and provided exceptional service
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

• Provided accurate and appropriate information to customer inquiries
• Assisting billing concern with customer
• Provide customer satisfaction when it comes to their service
• Managed over 50 calls per day
• Set up new customer accounts and updated existing profiles with latest information
• Adhered to standards of quality and service as well as all compliance requirements
• Resolved complex billing and payment issues for balanced, accurate accounts
• Delivered accurate billing and timely payments across high-volume client accounts
• Completed routine and complex account updates to resolve problems
• Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts
• Trained new employees on customer service, money handling and organizing strategies

• Properly directed inbound calls in phone queues to improve call flow
• Made reasonable procedure expectations to accommodate unusual customer request
• Provided accurate and appropriate information in repines to customer inquiries
• Developed effective relationships with all call center departments through clear communication
• Worked with upper management to ensure appropriate changes were made to improve customers satisfaction.
• Manage 30 to 50 calls per day
• Identified, researched, and resolved billing variances to maintain system accuracy and currency
• Researched and resolved billing discrepancies to enable accurate billing
• Assisted with billing inquiries and provided timely responses to enhance customer satisfaction
• Generated monthly invoices for customers in multiple formats to provide transparency

• Address customer service inquires in timely and accurate fashion
• Providing options base on customer's needs
• Focus on consultative selling - SITEL , Baguio
• Managed over 80 call per day
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

• Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complains
• Provide order details
• Tracking orders

• Full support in production
• Providing real time assistance
• Coaching advisor's and setting expectations
• Admin task / RCA
• Provided accurate and appropriate information
• Managed over 50 agents to support
• Documented diagnostic results and supported root cause analysis and troubleshooting
• Identified and recommended new products based on market research and consumer analysis

Address customer service inquires in a timely and accurate fashion
Providing options base on our customer's needs

Focus on consultative selling