Lovely Maureen Andrada
Bungro, City of San Fernando, La Union,Philippines
Summary
Customer Service Intern with good tourism knowledge and confident verbal communication. Delivers helpful support, resolves customer concerns with patience and protects service standards through accurate transaction work. Brings a friendly manner, attention to detail and consistent focus on customer satisfaction.
Overview
3
3
Languages
1
1
Certification
Work History
Customer Service Intern
The Coral Executive Lounge (Thailand) Co., Ltd.
Mueang Chiang Mai District, Thailand
12.2025 - 04.2026
- Provided positive customer experiences and enhanced brand reputation through attentive, helpful service.
- Handled customer complaints with empathy and patience, offering practical solutions to retain goodwill and foster positive relationships.
- Processed customer transactions swiftly and accurately, maintaining confidentiality and adhering to data protection guidelines.
- Maintained a clean and organised work area, contributing to a pleasant shopping environment and promoting safety standards.
Education
High School Diploma - General Studies
BHC Educational Institution, Inc.
City of San Fernando01-2016
Bachelor of Science - Tourism Management
Saint Louis College
City of San Fernando01-2026
Skills
- Customer service
- Complaint handling
- Service excellence
- Conflict resolution
- Tourism knowledge
- Verbal communication
- Polite and friendly
- Positive attitude
Languages
Filipino
First Language
English
Intermediate
B1
Korean
Beginner
A1
Certification
- Tourism and Hospitality Summit 2024: "A Glimpse of French Language and Cuisine" and "Flagship Projects of Clark International Airport Corporation"
- Tourism and Hospitality Summit 2024: "Five Star Guest Experience in Luxury Hotels and Resorts"
- Tourism and Hospitality Summit 2024: "Italian-Western Culinary Art" and "Start Your Culinary Career in Carnival Cruise Line USA"
- 2GO Shipboard Apprenticeship 2025
- Filipino Brand of Service Excellence (2025)
- On-the-Job Training (OJT) at The Executive Lounge Thailand company
- Korean Language Training (2026)
Accomplishments
- Merit Award in recognition of how I meritoriously performed as a student trainee of The Coral Executive Lounge (Thailand) Co. LtD.
Hobbies and interests
- Composing spoken poetries
- Outdoor adventures
- Learning more about different languages like Korean and French
- Team sports
- Public speaking
Timeline
Customer Service Intern
The Coral Executive Lounge (Thailand) Co., Ltd.
12.2025 - 04.2026
High School Diploma - General Studies
BHC Educational Institution, Inc.
Bachelor of Science - Tourism Management
Saint Louis College