Summary
Overview
Work History
Education
Skills
Timeline
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Lovely Marry Mapa

Spa Salon Attendant
Imus, Province of Ilocos Sur

Summary

Dynamic Hair and Makeup Artist with extensive experience at OneSpaWorld, recognized for exceptional client retention and creative coloring expertise. Proven ability to enhance customer satisfaction through tailored services and effective communication. Adept at multitasking and promoting salon products, consistently exceeding sales targets while fostering a positive team environment.

Hair and makeup professional with commitment to delivering flawless and creative looks for clients. Leveraging strong background in beauty, consistently achieves high client satisfaction. Known for excellent collaboration within team settings and adaptability to changing client needs. Proficient in makeup application, hairstyling techniques, and understanding of cosmetic products.

Experienced with creating tailored hair and makeup looks for diverse clients. Utilizes advanced techniques in color matching and contouring to enhance natural beauty. Track record of maintaining hygiene standards and ensuring client comfort and satisfaction.

Overview

17
17
years of professional experience
1
1
Language

Work History

Hair and Makeup Artist/Professional Barber

OneSpaWorld
11.2020 - Current
  • Delivered polished looks for on-air talent during live television broadcasts while adhering to tight production schedules.
  • Ensured a smooth and efficient workflow during high-traffic event days by coordinating with fellow team members, leading to seamless execution of services.
  • Expanded clientele base through consistent delivery of high-quality work paired with excellent customer service skills.
  • Provided clients with detailed tutorials on maintaining their new hairstyle or makeup look at home which led to positive feedback.
  • Achieved client satisfaction by providing exceptional hair and makeup services tailored to individual preferences.
  • Reduced product waste by implementing proper storage techniques and inventory tracking resulting in cost savings for the salon.
  • Enhanced bridal party experiences with attentive and customized styling for weddings and special events.
  • Established a loyal clientele base with expert color matching abilities for seamless extensions or wig installations.
  • Exceeded sales targets consistently by promoting salon products based on client needs while providing at-home care instructions.
  • Assisted in planning promotional events to increase brand awareness leading to increased bookings of salon services.
  • Developed loyal following of clients by providing high-quality services.
  • Answered phone calls and emails to schedule client appointments.
  • Maintained regular client list and successfully handled walk-in customers.
  • Demonstrated thorough knowledge of all salon products and services.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Increased revenue through effective customer service and inventory management.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Offered professional cuts, color services and extensions to salon customers.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in numerous positive reviews from clients.
  • Provided exceptional service by promptly addressing any issues or concerns raised by clients during their visit, ensuring a positive salon experience.
  • Assisted with administrative tasks such as answering phone calls, managing correspondence, and maintaining accurate client records to support smooth business operations.

Salon Manager/ All Around Beautician

Afrah Aljaser Salon
03.2016 - 05.2019
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Maintained general appointment calendar and set shift schedules.
  • Handled employee scheduling and coverage needs during business hours.
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
  • Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.
  • Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Conducted regular meetings with employees to assess progress toward goals and address any areas needing improvement or further development.
  • Collaborated with stylists to ensure high-quality services were provided consistently across all appointments.
  • Boosted sales of beauty products by creating attractive displays and offering personalized recommendations based on client needs.
  • Promoted business through marketing initiatives and use of social media.

Technical Training Instructor

Livelihood Training and Productivity Center
06.2010 - 11.2016
  • Delivered targeted coaching sessions for employees seeking to improve their technical skills or advance their careers within the organization.
  • Expedited employee ramp-up time by delivering comprehensive training sessions on proprietary software and applications.
  • Developed comprehensive technical training programs, resulting in improved employee skill sets and workplace efficiency.
  • Increased overall technical aptitude of workforce through development and adoption of innovative e-learning solutions.
  • Minimized workplace errors and equipment downtime by providing thorough instruction on safe equipment usage and maintenance procedures.
  • Increased participant satisfaction rates by consistently updating training materials to reflect current industry trends and best practices.
  • Enhanced trainee learning experience by incorporating real-world examples and hands-on activities in training sessions.
  • Managed the scheduling and logistics of multiple training courses, ensuring smooth delivery of each session.
  • Promoted a culture of continuous learning by regularly sharing relevant articles, webinars, and other educational resources with staff members.
  • Facilitated interactive workshops to reinforce key concepts and promote collaboration among participants.
  • Tracked employee progress throughout training programs, identifying areas for additional support or resources as needed.
  • Evaluated trainee performance through assessments, providing constructive feedback for continuous improvement.
  • Blended traditional learning approaches with existing and new technologies and used variety of learning tools to create and deliver learning programs that produced results.
  • Provided coaching and mentoring to employees.

Sales Representative

HBC Enterprises
01.2009 - 01.2010
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Conducted detailed market analysis to guide development of sales strategies.
  • Enhanced customer satisfaction by providing comprehensive product demonstrations.
  • Exceeded sales targets through effective planning and goal setting.

Education

Bachelor of Science - Business Administration And Management

Northeastern Mindanao Colleges
Surigao City, Province Of Surigao Del Norte, Philippines
04.2001 -

Skills

    Facial treatments

    Creative coloring

    Makeup application

    Sanitation practices

    Precision haircutting

    Social media promotion

    Client consultations

    Cosmetics selection assistance

    Continuing education

    Updo creations

    Advanced styling techniques

    Bridal hair and makeup

    Blowout services

    Teamwork

    Time management

    Customer consultation

    Problem-solving abilities

    Multitasking

    Data entry

    Hair maintenance expert

    Excellent communication

    Social media marketing

    Relationship building and management

    Cash handling

    Self motivation

    Product knowledge

    Adaptability and flexibility

    Team collaboration

    Clear communication

    Hair styling

    Cash register operation

    Hair coloring

    Staff supervision

    Men and women haircuts

    Product sales

    Outstanding client retention

    Professionalism

    Marketing

    Beauty treatment recommendation

    Service marketing

    Schedule management

    Tool, equipment, and surface sanitizing

Timeline

Hair and Makeup Artist/Professional Barber

OneSpaWorld
11.2020 - Current

Salon Manager/ All Around Beautician

Afrah Aljaser Salon
03.2016 - 05.2019

Technical Training Instructor

Livelihood Training and Productivity Center
06.2010 - 11.2016

Sales Representative

HBC Enterprises
01.2009 - 01.2010

Bachelor of Science - Business Administration And Management

Northeastern Mindanao Colleges
04.2001 -

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Lovely Marry MapaSpa Salon Attendant