Lovely Joy Magallanes
Real Estate Admin
Davao City
Summary
Results-Driven Real Estate Administrator with 1 year and 3+ Quarters of Experience with proven track record of providing exceptional support to C-Level Executive. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Real Estate Admin
CUBEWORK PH
05.2023 - 01.2024
- Performed tasks that contributed to significant expansion of Executive's Real Estate Acquisition - from 200k SF to 12M SF throughout US and globally, 62 facilities in a span of (2) years
- Contributed to company growth that led sister company (Cubework) to mainly operate and absorb major logistics company (UNIS)
- One in 14 women to receive Women in Workforce Acknowledgement Q2 2023 out of 220+ employees
- Trailblazer on Land Purchase Requirement which required intensive research on legal language to present info in understandable manner, created SOP & glossary
- Daily utilization of administrative tools (Google Sheets, Google Map, Calendar, Outlook, Notion, Smartsheet, etc.) and Real Estate tools (Redfin, Zillow and CoStar)
- Knowledge in Real Estate processes and terminologies
- Calls (Inbound & Outbound) from and to brokers for inquiries and follow ups on real estate properties such as Industrial Warehouses, Land, Retail Spaces and Residential properties
- Emails (Inquiry, Follow ups, Responses, Confirmation) sent out for real estate property inquiries
- Adept at carefully following daily executive directives even with complex or minimal instructions requiring critical-thinking and strong analytical skills such as but not limited to, running Lease & Sale Comps and Property Selection for every requirement (based on Pricing, Loading to SF ratio, distance to focused area, etc.)
- Acquired strong attention to details to make sure all needed info from broker's response and brochure are accurately added to corresponding Sheets prior Executive's submission of data report to their exclusive client
- Conducted appointment setting following intricate SOP for seamless tour experience performed by Brokers and Managers
- Strongly believed in taking ownership of business by finishing tasks under minimal supervision taking initiative on urgent tasks with team coordination
- Proven to be Dynamic and able to work in fast-paced environment as each type of listings has its own SOP that changes overtime which updates had to be Noted and relayed to the team
- Created and compiled Email Templates and SOPs for several tasks such as Tour Instructions, Calendar Invites, Land Requirements
- Helped train another Real Estate Admin to meet client's expectation of having every team member familiarize all Real Estate tasks.
Real Estate Admin
Awesome OS (UNIS)
02.2022 - 05.2023
- Performed the same tasks stated under Cubework employer
- Employed by Awesome OS - UNIS Account under sister company Cubework.
Customer Service Representative
Awesome OS (TechStyle)
10.2021 - 02.2022
- Seasonal position as Customer Service Representative for (5) online retail subscription-based accounts integrated in (1) CRM
- Result-driven assistance hitting all target scores for all or almost all metrics in KPI
- Received multiple commendations from resolving customer's concerns
- Strong multi-tasking skill, able to actively listen and stay engaged while navigating tools
- Excellent Customer Service ensuring client's concerns are addressed or resolved during initial call avoiding repeat caller
- Received phone calls with excellent communication skills, sounded like a native speaker, able to empathize
Customer Service Representative
Concentrix (formerly Convergys)
10.2017 - 12.2020
- Handled Leadline or Escalated Calls for (2) Months prior pandemic
- Received inbound calls as Customer Service Representative AND Tech Support calls within (3) years for an American Retail Credit Card account
- Provided result-oriented service through KPI-driven approach (CSAT Rate, Average Handling Time, First Call Resolution, Transfer Rate)
- Learned multi-tasking by cautiously taking customer's information while navigating the tools
- Handled customer complaints, provide appropriate solutions and alternatives within the time limit
- Made follow ups to ensure resolution to avoid repeat callers
- Took the 'extra mile' to engage with customers
- Knows how to be a team-player to meet the required metrics
- Able to work with flexible schedule, including holidays
- Able to adapt in fast paced environment
- Good work ethics.
Virtual Appointment Setter
GMF Virtual Solutions
03.2015 - 09.2015
- Pioneer appointment setter with strong dedication that contributed in significant account growth that necessitated the addition of (3) new team members.
- Trained additional team members and acted as Team Leader
- Maintained a flexible schedule adapting to varying work hours, being available whenever needed at the office, worked overtime on day offs
- Set appointments for prospective clients while coordinating with partner's availability
- Received in-bound calls and initiated out-bound calls to follow up on scheduled appointment
- Answered phone inquiries from potential customers.
Education
Bachelor of Science in Nursing -
Ateneo de Davao University
06.2016 - 10.2016
Bachelor of Science in Psychology -
University of Mindanao
06.2012 - 03.2013
Skills
Client Correspondence
Administrative Support
Phone and Email Etiquette
Multitasking and Organization
Strong Attention to Detail
Teamwork and Collaboration
Flexible Schedule
Customer Service
B2 - C1 English Proficiency
Websites
References
- Kharis G. Obsequio, Cubework Real Estate Supervisor
kharis.obsequio@unisco.com / kgobsequio@gmail.com
(+63) 949 832 5423
- Kent Edsel Soriano, Cubework Team Leader
kent.soriano@cubework.com
(+63) 915 451 1646
- Star L. Basto, Cubework Accounting Supervisor former Cubework Team Leader
star.basto@cubework.com.ph
(+63) 917 157 2573
- Rhea Relampagos, Cubework Assistant Operations Manager
rhea.relampagos@cubework.com.ph
- Marie Grace Lingo, Concentrix Operations Manager
mariegrace.lingo@concentrix.com
(+63) 926 734 9245
Timeline
Real Estate Admin
CUBEWORK PH
05.2023 - 01.2024
Real Estate Admin
Awesome OS (UNIS)
02.2022 - 05.2023
Customer Service Representative
Awesome OS (TechStyle)
10.2021 - 02.2022
Customer Service Representative
Concentrix (formerly Convergys)
10.2017 - 12.2020
Bachelor of Science in Nursing -
Ateneo de Davao University
06.2016 - 10.2016
Virtual Appointment Setter
GMF Virtual Solutions
03.2015 - 09.2015
Bachelor of Science in Psychology -
University of Mindanao
06.2012 - 03.2013