LOVELY JEAN AUDEA ARANAS
Laguna,LAG
Summary
Professional with experience in customer service and administrative support. Skilled in managing check-ins, handling reservations, and addressing guest inquiries with efficiency. Strong focus on teamwork, adaptable to changing needs, and driven to achieve results. Known for excellent communication, problem-solving abilities, and positive attitude.
Overview
2026
2026
years of professional experience
Work History
Front Desk Clerk
EL CIELITO HOTEL
2023 - Current
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Contributed to team goals by maintaining a positive attitude and supporting coworkers during busy periods or challenging situations.
- Increased hotel revenue by upselling rooms and promoting additional services or amenities when appropriate.
- Participated in ongoing training and professional development opportunities to stay current on industry best practices and enhance job performance.
Education
PRIMARY - TOP 5
BIGAA ELEMENTARY SCHOOL
SECONDARY - EAGLE SCOUT
BIGAA INTEGRATED NATIONAL HIGH SCHOOL
SENIOR HIGH - WITH HONORS
STI
TOURISMCOLLEGE - CUM LAUDE
OUR LADY OF FATIMA UNIVERSITY
BACHELOR OF SCIENCE IN TOURISM MANAGEMENTSkills
- Time management
- Customer service
- Multi-tasking
- Communication skills
- Problem-solving skills
- Microsoft office
- Safety and security procedures
- Teamwork and collaboration
Timeline
Front Desk Clerk
EL CIELITO HOTEL
2023 - Current
PRIMARY - TOP 5
BIGAA ELEMENTARY SCHOOL
SECONDARY - EAGLE SCOUT
BIGAA INTEGRATED NATIONAL HIGH SCHOOL
SENIOR HIGH - WITH HONORS
STI
COLLEGE - CUM LAUDE
OUR LADY OF FATIMA UNIVERSITY
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