Lovely Jane Ramos
Laoag, Province Of Ilocos Norte
Summary
A highly motivated and detail-oriented Hospitality Management graduate with a strong academic foundation in Hospitality Management. Seeking an entry-level position in Hospitality Management and/or any related job position, utilizing acquired knowledge and skills to contribute to the growth and success of the company. Committed in providing excellent customer service, enhancing operational management skills while maintaining professionalism.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Intern
Ritz Hotel at Garden Oases
02.2024 - 05.2024
- Observed and performed waiter duties, such as preparing a buffet area, welcome guests and provide restaurant and bar services.
- Performed front office operations, such as booking, check in and check out.
- Provided housekeeping duties, such as preparing room for check in, make up room (MUR) and check out.
- Able to learn and made different salads, pastries, and breads.
- Performed catering operations
- Inventory
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Intern
Astoria Plaza Hotel
11.2019 - 12.2019
- Mise en place or prepares the ingredients and equipment or tools for the Chefs
- Bake different kinds of breads and other baked foods and prepare wide varieties of pastries.
- Cut vegetables with different kinds of cutting techniques for the Ala Carte Station.
- Cook different varieties of sauces and broths, as well as helping to prepare breakfast meals and appetizers for the hotel guests.
- Display breads, other kinds of baked foods and pastries in the buffet area.
Education
Bachelor of Science - Hospitality Management
Northwestern University
Laoag, Province Of Ilocos Norte, Philippines07.2024
Skills
- Knowledgeable on basic front office operations
- Knowledgeable with Property Management System/Software (PMS)
- Knowledgeable on basic food and beverage (F&B) services and/or operation
- Proficient in quickly understanding and executing instructions, working effectively in team environments, and learning and applying new skills
- Strong focus on communication and customer service
- Knowledgeable in food safety, personal hygiene, cooking, and baking
- Demonstrated leadership abilities
- Ability to work effectively in a team and individually
Certification
- Certificate of Completion 600 hours On-the-Job Training 2024
- Certificate of Participation: 16th Annual Hotel, Restaurant, & Tourism Week (Hotel & Restaurant Association of Baguio- HRAB 2023)
- Certificate of Academic Excellence (with honors) S.Y. 2019-2020
- Certificate of Excellence: Most Innovative Product (SHS EXPO 2020)
- Certificate of Excellence: 1st runner up in Business Plan Making (SHS EXPO 2020)
- Certificate of Completion (Work Immersion 2020)
- Certificate of Academic Excellence (with honors) S.Y. 2018-2019
- Certificate of Recognition (with honors) S.Y. 2017-2018
Languages
English
Filipino
Timeline
Intern
Ritz Hotel at Garden Oases
02.2024 - 05.2024
Intern
Astoria Plaza Hotel
11.2019 - 12.2019
Bachelor of Science - Hospitality Management
Northwestern University
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