Summary
Overview
Work History
Education
Skills
Timeline
Generic
LOVELYBETH BONTES

LOVELYBETH BONTES

Cebu City

Summary

Communications professional with proven track record of effective media relations and strategic messaging. Known for delivering impactful communication plans that align with organizational goals. Strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in public relations and content creation, valued for reliability and flexibility.

Overview

11
11
years of professional experience

Work History

Unified Communications Specialist and Graphic Designer

SOHO SMART OUTSOURCING INC.
09.2022 - 06.2025
  • Design and automate efficient business phone systems using cloud-based phone services. Produce their automated messages and on-hold messages.
  • Manage email correspondence and effectively communicate with customers to address their automation needs, including refining and updating their messages to ensure optimal outcomes.
  • Design a variety of professional business media, including ID cards, posters, and other branded materials, using tools like Canva and Adobe Photoshop. Maintain the company website using Wordpress.
  • Tools used: Gmail, Keap, Google Meet, Google Workspace, Microsoft Word, Microsoft Excel, Wordpress, Mailchimp, Canva, Adobe Acrobat, Adobe Photoshop, Adobe Illustrator, Microsip, Webphone, LastPass, Maxo, VoipCloud, GroundWire, Zoom, TeamViewer, AnyViewer, MIcroSip

Chat and Email Support (Menulog and Gymshark)

SYKES ASIA INC.
06.2020 - 09.2022
  • Menulog: Provide efficient chat and email support, resolving issues such as missing, delayed, or fraudulent orders, coordinating with restaurants and drivers, and ensuring clear, empathetic communication to maintain customer satisfaction.
  • Tools used: Microsoft Excel, Zoom, Skype, Slack, Zendesk, Adyen
  • Gymshark: Provide email support, efficiently managing Global customer inquiries and resolving order-related issues, including tracking shipments, processing refunds or exchanges, addressing product concerns, and assisting with account or payment queries.
  • Tools used: Microsoft Excel, Zoom, Skype, Slack, Zendesk, Adyen

Asset Recovery Specialist (AdaptHealth Corporation)

IPLOY STAFFING SOLUTIONS INC.
06.2018 - 01.2020
  • Coordinated asset recovery processes and maintained accurate records.
  • Ensured accurate and up-to-date management of clients' insurance requirements and related data.
  • Coordinate with doctors and clinics to obtain all required documents efficiently and accurately.
  • Tools Used: Outlook, Teams, Microsoft Word, Excel, Adobe Acrobat, One Drive

Blink Security Systems – Technical Support

ALFA BUSINESS PROCESS OUTSOURCING
06.2017 - 09.2018
  • Provided remote technical support as a Virtual Assistant for Blink Security Systems, assisting customers with troubleshooting, system setup, and product inquiries.
  • Developed an efficient workflow to streamline the customer setup process for security systems, ensuring ease and accessibility.
  • Tools Used: Salesforce, Skype, Google Workspace

Freelance General Virtual Assistant

Freelance Projects-Various Clients (Project-Based)
01.2015 - 06.2017
  • Maintained websites for small businesses using WordPress and Wix.
  • Managed social media accounts, creating engaging content to grow audience engagement.
  • Provided design support for branding materials using Canva and Adobe Creative Suite.
  • Provide high-quality AI data generation support by creating, organizing, and refining data for AI models, including labeling images, text, and audio, generating content, and ensuring accurate and well-structured datasets to improve AI model performance, resulting in more efficient and reliable AI outputs.
  • Expertly manage product listings on platforms like eBay, optimizing content and implementing SEO strategies to drive visibility and sales.
  • Coordinated virtual meetings and prepared agendas, enhancing team collaboration and communication.
  • Managed scheduling and calendar organization for multiple executives, ensuring optimal time management.
  • Streamlined data entry processes using CRM tools, improving overall accuracy and efficiency.
  • Developed and maintained filing systems, facilitating quick retrieval of information and documents.
  • Assisted in project management tasks, tracking progress and deadlines to ensure timely completion.
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Maintained a well-organized database system for improved information accessibility in daily operations.
  • Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
  • Managed CRM input, exports and clean up.
  • Set up virtual Zoom meetings, invited guests and disseminated agendas.
  • Tools Used: Google Workspace tools, Microsoft 365 tools, WordPress, Wix, SproutSocial, Hootsuite, FeedHive, Loomly, Oktopost, Predis.ai, Canva, Adobe Creative Suite (Photoshop, Illustrator, InDesign), Figma, Affinity Designer, Capcut, Labelbox, eBay Seller Hub, Shopify, WooCommerce, Calendly, Doodle, Acuity Scheduling, HubSpot CRM, Salesforce, Zoho CRM, Freshdesk, Gmail, Outlook, Missive, Front, Asana, Trello, ClickUp, Motion, Notion, Zoom, Slack, Microsoft Teams, Google Meet, Tidio, Eventbrite, Loom, Sprout Social, Yoast SEO, Google Search Console, TinyPNG, ChatGPT, Pexels AI, Runway ML and DeepAI

Account Specialist (eBay Inc. – Member to Member Escalations)

EPERFORMAX CONTACT CENTERS AND BPO
08.2015 - 12.2016
  • Handled escalated cases between members. I efficiently investigated complex issues, applied platform policies, and coordinated solutions to ensure positive experiences for both buyers and sellers, fostering long-term loyalty and maintaining a fair marketplace environment.
  • Tools Used: Communicator, Outlook, eBay Native Tools: Resolution Center and Messages

Billing Consultant

TELSTRA BY TELETECH
10.2014 - 04.2015
  • Assisted customers with billing inquiries and provided resolution.
  • Maintained compliance with company policies and procedures.
  • Tools used: Siebel CRM, NBN Assurance Portal and Outage Management Systems

Education

Bachelor of Science - Information Technology

University of Cebu - Banilad
01.2012

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Binaliw Integrated School
01.2008

Skills

  • Communication and Automation
  • Customer Support
  • Design and Website Management
  • Technical Support and Data Handling
  • Social media management
  • Customer service
  • Technical issue troubleshooting

Timeline

Unified Communications Specialist and Graphic Designer

SOHO SMART OUTSOURCING INC.
09.2022 - 06.2025

Chat and Email Support (Menulog and Gymshark)

SYKES ASIA INC.
06.2020 - 09.2022

Asset Recovery Specialist (AdaptHealth Corporation)

IPLOY STAFFING SOLUTIONS INC.
06.2018 - 01.2020

Blink Security Systems – Technical Support

ALFA BUSINESS PROCESS OUTSOURCING
06.2017 - 09.2018

Account Specialist (eBay Inc. – Member to Member Escalations)

EPERFORMAX CONTACT CENTERS AND BPO
08.2015 - 12.2016

Freelance General Virtual Assistant

Freelance Projects-Various Clients (Project-Based)
01.2015 - 06.2017

Billing Consultant

TELSTRA BY TELETECH
10.2014 - 04.2015

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Binaliw Integrated School

Bachelor of Science - Information Technology

University of Cebu - Banilad

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