Lovely Ann Decipolo

La Libertad, Province Of Negros Oriental

Summary

Skilled professional with experience in healthcare accounts receivable (Revenue Cycle Management) and customer service for a total of 8 years. Equipped with strong problem-solving abilities, willingness to learn, strong communication skills and multitasking to meet the client/teams goal.

Overview

years of professional experience

Work History

Collections Specialist

Optum Global Solutions Philippines Inc

01.2019 - 08.2024

Enhanced revenue recovery through diligent follow-up on delinquent accounts.
Reviewed aging reports regularly to prioritize collection efforts strategically based on account status and risk level.
Streamlined the collections process for increased efficiency and reduced outstanding debts.

Customer Service Representative

Teleperformance Philippines

06.2016 - 12.2018

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.

Education

Bachelor of Science - Library And Information Science

Silliman University, Hibbard Avenue, Dumaguete City, Philippines 6200

04.2001 -

Skills

Debt recovery expertise

Timeline

Collections Specialist - Optum Global Solutions Philippines Inc

01.2019 - 08.2024

Customer Service Representative - Teleperformance Philippines