Lovely Suarez
Virtual Assistant
Batangas City,BTG
Summary
Dedicated professional with knowledge of service delivery and proven multitasking abilities. Skilled in resolving issues, managing orders, and supporting cross-functional teams with a strong focus on accuracy, communication, and efficiency.
Overview
8
8
years of professional experience
Work History
CSR | Logistics | SME
Vitruvian
07.2023 - 06.2025
- Managed customer support inquiries for a fitness tech company, including membership activations, troubleshooting, and product education.
- Handled end-to-end logistics processes, including tracking orders and resolving shipment issues.
- Acted as a Subject Matter Expert, supporting internal knowledge and training processes.
Member Service Representative
Broadpath
04.2022 - 09.2022
- Provide exceptional customer service to patients, ensuring that their needs are met in a prompt and courteous manner.
- Explain and verify patient benefits and coverage and proactively resolve any related issues.
- Effectively communicate and educate patients on the full range of services offered by the company, to maximize their health outcomes.
CSR | Logistics | Quality Analyst
TaskUs
03.2020 - 03.2022
- Performed QA evaluations by isolating and reporting issues and delivered weekly and monthly quality reports, identifying potential issues and recommending improvements.
- Provided logistics assistance, including booking commercial and chartered flights.
- Answered inbound calls in a timely, professional, and friendly manner.
- Evaluated customer problems and complaints, delivering accurate and efficient solutions.
Medical Billing Specialist
Primary Care Management Services
02.2018 - 01.2019
- Reviewed provider notes and claims to verify insurance billing accuracy.
- Gathered detailed accident, employer, and worker’s compensation data for claim resolution.
Technical Support Representative
Alorica
02.2017 - 01.2018
- Guided users through troubleshooting tech concerns using diagnostic tools and clear communication.
- Helped customers understand and resolve billing issues by clearly explaining each charge on their statement.
- Identified and offered the best promotional packages based on the customer's needs and budget.
Education
Bachelor of Science - Business Administration Major in Business Economic
Batangas State University
Batangas City 04.2001 -
Skills
Adaptability and flexibility
Problem-solving and Critical thinking abilities
Logistics Coordination
Customer service
Task prioritization
Reference
Reference available upon request.
Timeline
CSR | Logistics | SME
Vitruvian
07.2023 - 06.2025
Member Service Representative
Broadpath
04.2022 - 09.2022
CSR | Logistics | Quality Analyst
TaskUs
03.2020 - 03.2022
Medical Billing Specialist
Primary Care Management Services
02.2018 - 01.2019
Technical Support Representative
Alorica
02.2017 - 01.2018
Bachelor of Science - Business Administration Major in Business Economic
Batangas State University
04.2001 -
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