Summary
Overview
Work History
Education
Skills
Training
Identification Numbers
Certification
Timeline
OperationsManager
Lovely Hidalgo

Lovely Hidalgo

Batangas

Summary

Experienced Operations Manager with a solid background in facilities management, overseeing multiple sites, enhancing operational efficiency, and ensuring adherence to company policies and regulatory standards. Areas of expertise include strategic planning, financial oversight, and team leadership. Committed to driving organizational success through proactive management and continuous process improvement. Skilled in independent work, team collaboration, and maintaining strong client relationships. Excel in delivering high-quality outcomes that consistently meet and exceed key performance indicators (KPIs).

Overview

17
17
years of professional experience
1
1
Certification

Work History

Operations Manager

Sodexo On-Site Services Phils. Inc.
12.2022 - Current
  • Collaborate with the client and Account Director to establish the vision and strategic direction for the account
  • Align team deliverables with the client’s key business priorities and objectives
  • Lead and support a high-performing account team to achieve operational excellence
  • Manage escalations, resolve country/account-specific issues, and ensure smooth operations
  • Champion innovation by driving process improvements, simplifying workflows, and introducing best practices
  • Act as the primary point of contact for client interactions and an escalation point for issues
  • Ensure that service delivery meets contractual obligations and client expectations
  • Build and maintain strong relationships with stakeholders across client organizations
  • Develop a comprehensive understanding of the client’s business drivers and operational requirements
  • Implement and oversee technology systems to enhance service delivery and ensure accurate reporting
  • Develop and execute standard operating procedures for account operations
  • Manage local initiatives, programs, and client-specific targets such as cost savings and benchmarking
  • Ensure regional consistency in reporting, operational processes, and HR practices across all sites
  • Achieve financial targets for the account, including revenue, expense, and debtor goals
  • Identify opportunities to cross-sell additional services to enhance account value
  • Collaborate with finance teams to ensure timely collection of fees and address outstanding payments
  • Ensure compliance with contractual agreements, key performance indicators (KPIs), and service levels
  • Manage change control processes and facilitate governance at all account locations
  • Implement best practices in contract management and service delivery
  • Develop and mentor teams to promote professional growth and high performance
  • Implement training programs and ensure knowledge transfer of best practices
  • Encourage collaboration across teams and functions to achieve client and account objectives
  • Identify opportunities for process improvement and operational efficiency
  • Drive initiatives to achieve client-specific innovation objectives

South Area Manager

ISS Facility Services Phils. Inc.
09.2016 - 04.2019
  • Ensured the delivery of top-quality facilities services, managing KPIs and SLAs
  • Led teams, maintaining high standards in fiscal discipline, performance management, and safety
  • Coordinated service delivery, handled client meetings, and monitored daily operations

Facilities Manager

ISS Facility Services Phils. Inc.
02.2015 - 09.2016
  • Managed soft services (cleaning, fleet, laundry, etc.) and ensured compliance with client and company standards
  • Supervised daily facility operations and coordinated closely with vendors
  • Oversaw budget preparation, financial reporting, and inventory management

Facility Supply Coordinator

CCSC (Extension Company of NST Global Corp.)
09.2014 - 01.2015
  • Conducted site inspections, managed facility supplies, and ensured safety and operational efficiency
  • Worked on internal process improvements and facility record management
  • Monitored facility safety, oversaw repair and maintenance, and collaborated with senior managers

Warehouse Supervisor

SJPC (Extension Company of NST Global Corp.)
03.2014 - 09.2014
  • Managed incoming and outgoing goods, monitored stock, and ensured adherence to safety standards
  • Supervised warehouse operations, storage, and collaborated with purchasing for stock management
  • Ensured compliance with company’s health and safety policies

Warehouse Sr. Staff / PRD Coordinator

NST Global Corporation - ROHQ
05.2012 - 12.2013
  • Coordinated materials flow, managed inventory, and maintained production schedules
  • Processed orders, tracked stock, and performed clerical tasks like invoicing and data entry
  • Assisted in preparing reports on inventory and production progress

HR/Admin Assistant

UnisilverTime Inc. (Chronotron Inc.)
07.2008 - 12.2011
  • Managed employee records, assisted in payroll, and processed HR paperwork
  • Organized meetings, training seminars, and assisted with onboarding new employees
  • Handled various administrative tasks including mail, calendar management, and office supply orders
  • Oversaw budget preparation, financial reporting, and inventory management

Education

Bachelor of Business Administration -

Lyceum of the Philippines
01.2008

Secondary Level -

Saint James Academy
Ibaan, Batangas
01.2015

Primary Level -

Salaban Elementary School
San Jose, Batangas
01.2001

Skills

  • Facilities Management
  • Confidentiality
  • Independence and Initiative
  • Team Collaboration
  • Clear Communication
  • Time Management
  • Customer Service
  • Operations monitoring
  • Operational efficiency
  • Decision-making
  • Employee relations and conflict resolution
  • Planning and implementation
  • Management
  • Client relationships
  • Health and safety compliance
  • Strategic planning
  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service

Training

  • Lean Six Sigma White Belt, International Society of Six Sigma Professionals, Rex Tuozo, MBB
  • BOSH TRAINING, Basic Occupational Safety & Health Course Training (40 hours), COSHEMAP
  • Leadership and Supervisory Development Programs, Module 1-3, Role of Leader Workshop, Team Performance Management Workshop, Conflict Management Workshop, Attitude and Teamwork Training, Workplace Communication, Business Continuity Management, Good Manufacturing Practices Training

Identification Numbers

04-1801768-5, 264-74-277, 02-050479544-7, 1210-4709-4498

Certification

  • Lean Six Sigma White Belt Certification - Lean Six Sigma White Belt

Conducted By: International Society of Six Sigma Professionals
Rex Tuozo, MBB

  • Basic Occupational Safety & Health Course Training (40 hours)

Conducted by: COSHEMAP

Timeline

Operations Manager

Sodexo On-Site Services Phils. Inc.
12.2022 - Current

South Area Manager

ISS Facility Services Phils. Inc.
09.2016 - 04.2019

Facilities Manager

ISS Facility Services Phils. Inc.
02.2015 - 09.2016

Facility Supply Coordinator

CCSC (Extension Company of NST Global Corp.)
09.2014 - 01.2015

Warehouse Supervisor

SJPC (Extension Company of NST Global Corp.)
03.2014 - 09.2014

Warehouse Sr. Staff / PRD Coordinator

NST Global Corporation - ROHQ
05.2012 - 12.2013

HR/Admin Assistant

UnisilverTime Inc. (Chronotron Inc.)
07.2008 - 12.2011

Secondary Level -

Saint James Academy

Primary Level -

Salaban Elementary School

Bachelor of Business Administration -

Lyceum of the Philippines

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