Lovely D. Rimando
Housekeeping Supervisor Cum Team Leader
Taguig City
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Professional housekeeping leader with strong track record of delivering high-quality results. Skilled in managing teams, ensuring cleanliness standards, and adapting to changing needs. Known for strong communication, reliability, and commitment to excellence. Adept at fostering teamwork, training staff, and maintaining seamless operations.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Team Leader
BPO Australia & New Zealand
05.2022 - Current
- Company Overview: Satellite Office Taguig
- Lead a team of agents in delivering exceptional customer service for logistics and dispatch operations
- Monitor team performance against KPIs, ensuring alignment with organizational objectives
- Conduct coaching sessions, provide constructive feedback, and promote professional development among team members
- Collaborate with management to improve processes and optimize workflows for better service delivery
- Implement performance improvements to achieve efficiency and meet company standards consistently
- Satellite Office Taguig
General Manager
Hizabri Manpower Trading Est.
02.2021 - 02.2022
- Company Overview: Muscat, Oman
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Developed and implemented strategies to increase sales and profitability.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Housekeeping Supervisor
Okada Manila
02.2017 - 02.2021
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Increased employee performance through effective supervision and training.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Fostered culture of respect and teamwork, leading by example and addressing conflicts promptly.
Catering Supervisor
Azalea Hotels & Residences
09.2015 - 01.2017
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Built lasting, lucrative relationships with community members and leaders through effective communication and active listening skills.
- Developed customized menus based on client preferences, dietary restrictions, and budget considerations.
- Managed a team of catering staff members, ensuring proper training and adherence to company standards for quality service.
- Oversaw financial aspects of catering operations including budgeting, cost control measures, invoicing, and expense tracking to maximize profitability.
- Drove catering revenues by bringing in new business to establishment, consistently exceeding quarterly and yearly goals.
- Collaborated closely with clients to develop exciting catering menus for memorable events.
- Increased repeat business with excellent customer service, addressing client concerns promptly and professionally.
Front Desk Customer Service Representative
Savoy Hotel Manila
05.2012 - 02.2014
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Skills
Team supervision
Teamwork and collaboration
Work planning
Team motivation
Cleaning practices
Task assignment
Staff scheduling
Department coordination
Accomplishments
- Improved Customer Satisfaction: Reduced customer complaint rate by 30% within one year.
- Remote Team Management: Managed a team of 20 remote agents, achieving 100% project completion on time.
Training
- Customer Relations
- Customer Service Excellence
- Operations Check Point
Timeline
Team Leader
BPO Australia & New Zealand
05.2022 - Current
General Manager
Hizabri Manpower Trading Est.
02.2021 - 02.2022
Housekeeping Supervisor
Okada Manila
02.2017 - 02.2021
Catering Supervisor
Azalea Hotels & Residences
09.2015 - 01.2017
Front Desk Customer Service Representative
Savoy Hotel Manila
05.2012 - 02.2014
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