LOVELY DORONILA

Engaging with various departments to streamline patient scheduling and improve overall service delivery.

• Conducting regular audits of clinical processes to ensure adherence to HIPAA and ARRA regulations.
• Developing materials and resources to educate patients on insurance coverage options and health services available.
• Organizing training sessions for new staff on EMR usage, insurance verification, and compliance protocols.

• Training coverage includes clinical processes, health insurance, HIPAA/ARRA, and electronic medical records.
• Scheduling patients.
• Data management in the EMR.
• Verifying insurance.

• Granted pre-authorizations for medical treatment if covered. Advised members of outstanding copayments.
• Provided members with the details of network providers.

• Installed and configured computer system diagnosing hardware/software faults and solving technical problems. Recorded details of comments, inquiries, complaints, and actions.

• Identified and escalated priority issues and reporting. Handled booking reservation for car, hotel, and activities.

• Handled induction to new employees and all employee inquiries. Prepared salary structure and leave management.

• Processed forms, orders, and applications.

• Provided administrative support to Director and Manager. Maintained a calendar for activities daily. Managed petty cash and accounts payable.