Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Timeline
Generic
Lovely Cezar

Lovely Cezar

Customer Representative
Antipolo

Work Preference

Desired Job Title

Sales and Customer Service RepresentativeCustomer Service Representative AgentAccounts Receivable Collector(On-the-Job Training)Financial Services RepresentativeAccounting Technician

Work Type

Full Time

Location Preference

RemoteHybrid
Open to relocation: Yes

Salary Range

45000/yr - 101000/yr

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid sick leave4-day work weekStock Options / Equity / Profit Sharing

Summary

Detail-oriented and highly organized professional with strong administrative, customer service, and multitasking skills. Dedicated to delivering efficient support, managing tasks effectively, and ensuring smooth operations for clients. Skilled in communication, problem-solving, and maintaining professionalism under pressure.

Overview

1
1
Certification
4
4
years of professional experience

Work History

Sales and Customer Service Representative

Royal Caribbean Cruises
01.2024 - Current
  • Handled customer inquiries, bookings, and service concerns while maintaining high satisfaction ratings. Assisted in sales conversions and provided product information in a clear and engaging manner.
  • Maintained accurate product knowledge to effectively address customer questions and concerns.
  • Processed orders and handled transactions, contributing to efficient sales operations.
  • Supported team members during peak periods by sharing workload and providing guidance when needed.
  • Maintained high levels of customer retention with proactive relationship-building strategies.

Customer Service Representative Agent

Teleperformance Philippines
03.2022 - 01.2024
  • Delivered excellent customer service through chat, calls, and email support. Resolved complaints, tracked issues, and ensured client satisfaction in a fast-paced environment.
  • Handled escalated issues with professionalism, maintaining a positive company image and customer trust.
  • Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.

Accounts Receivable Collector(On-the-Job Training)

J. Akiyami Business Management Consultancy
01.2023 - 05.2023
  • Coordinated client follow-ups and tracked payments to support timely financial reporting.

Education

Junior Highschool -

San Jose National High School
Antipolo City, Province Of Rizal, Philippines
01-2016

Senior High School - ABM

Our Lady of Fatima University
Antipolo City, Province Of Rizal, Philippines
04-2018

BS - Accountancy

Our Lady of Fatima University
Antipolo City, Province Of Rizal, Philippines
05-2022

Skills

Sales conversion assistance

Customer inquiry handling

Order processing

Sales forecasting

Escalation handling

Product knowledge

Email support systems

Attention to detail

Time management

Adaptability to fast-paced environments

Critical thinking

Communication skills

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of staff members.
  • Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.

Certification

Certified Bookkeeper (MICB) – The National Institute of Accounting Technicians (2020)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Sales and Customer Service Representative

Royal Caribbean Cruises
01.2024 - Current

Accounts Receivable Collector(On-the-Job Training)

J. Akiyami Business Management Consultancy
01.2023 - 05.2023

Customer Service Representative Agent

Teleperformance Philippines
03.2022 - 01.2024

Certified Bookkeeper (MICB) – The National Institute of Accounting Technicians (2020)

03-2020

Junior Highschool -

San Jose National High School

Senior High School - ABM

Our Lady of Fatima University

BS - Accountancy

Our Lady of Fatima University

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