Summary
Overview
Work History
Education
Skills
Certification
Running
Additional Information
Timeline
Generic

LOVELY CELEBRADO

DAVAO CITY

Summary

Motivated Customer Service and Sales Representative with a solid background in sales and customer service for almost 3 years. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrate ability to leverage communication, problem-solving, and negotiation skills to enhance customer service experience meet sales targets, and contribute to team success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Teleperformance
08.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for customers and the company.
  • Responded to customer requests for products, services, and company information.

Sales Representative

Teleperformance
03.2023 - Current
  • Sales Representatives under Comcast Account
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.

Billing Specialist

Teleproformance
08.2022 - 03.2023
  • I worked with WellCare a healthcare insurance company to check for proper billing information.
  • Researched and resolved billing discrepancies to enable accurate billing.


Education

Bachelor of Secondary Education - Major in Science

Davao Central College
Toril Davao City
07-2022

Skills

  • Customer service
  • Customer relations
  • Customer relationship building
  • Interpersonal communication skills
  • Sales expertise
  • Product and service knowledge
  • Sales strategy development

Certification

Civil Service Certification

Running

I just recently love running it helps with my mental clarity and peace of mind.

Additional Information

Licensed Professional Teacher

Timeline

Sales Representative

Teleperformance
03.2023 - Current

Customer Service Representative

Teleperformance
08.2022 - Current

Billing Specialist

Teleproformance
08.2022 - 03.2023

Bachelor of Secondary Education - Major in Science

Davao Central College

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