Lovely Campus
Customer Service Representative
Davao City,Davao Del Sur
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
Conectys Philippines
Davao City, Philippines
04.2019 - 12.2021
- Answered product and service questions and offered information on related products and services. Boosted new customer NPS scores by 10%.
- Maintained customer account information database (incl. canceling and updating customer accounts.
- Placed and canceled average of 200+ orders from customers, distributors, and agents average of 200+ orders from customers, distributors, and agents week in timely manner.
Customer Service Representative
VXI Global Holdings
Davao City, Philippines
09.2017 - 10.2018
- Responded to customer requests for products, services and company information
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Responded proactively and positively to rapid change
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Investigated and resolved customer inquiries and complaints quickly
- Handled over 40 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
Customer Service Representative
Ibex Global
Davao CIty, Philippines
12.2015 - 06.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Consulted with outside parties to resolve discrepancies and create expert solutions
- Responded to customer requests for products, services and company information
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Recommended products to customers, thoroughly explaining details
- Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
Sales Representative
Flatworld Solution
Davao City, Philippines
10.2013 - 06.2014
- Call business owners to place their business in front page of goggle.
- Work as team player to ensure each customer receives best customer service possible.
- Set and achieve personal sales goals while supporting goals of team.
- Managed database of clients and potential leads in customer relationship program CRM.
Education
Bachelor of Arts - Mass Communication
University of Mindanao
Davao City 06.2009 - 04.2011
Skills
Active Listening Skills
Critical Thing Skills
Time Management
Problem Solving
Communication
Organizational Skills
Interpersonal Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Timeline
Customer Service Representative
Conectys Philippines
04.2019 - 12.2021
Customer Service Representative
VXI Global Holdings
09.2017 - 10.2018
Customer Service Representative
Ibex Global
12.2015 - 06.2017
Sales Representative
Flatworld Solution
10.2013 - 06.2014
Bachelor of Arts - Mass Communication
University of Mindanao
06.2009 - 04.2011