Lovely Bautista
Customer Service Representative
Carmen
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Ibex Global
Tagbilaran City
09.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
Sales Associate
LBC Express Incorporated
Carmen
06.2018 - 02.2019
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained current knowledge of evolving changes in marketplace.
- Attended monthly sales meetings and quarterly sales trainings.
Education
Bachelor of Science - Agriculture
Bohol Island State University
Bilar, Bohol, Philippines 06.2014 - 03.2018
Skills
Report preparation
Timeline
Customer Service Representative
Ibex Global
09.2021 - Current
Sales Associate
LBC Express Incorporated
06.2018 - 02.2019
Bachelor of Science - Agriculture
Bohol Island State University
06.2014 - 03.2018
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