LOVELY ALIBUSA
SALES SUPERVISOR
CALAMBA CITY
Summary
Competitive Sales Supervisor with experience overseeing sales teams to meet sales plans. Proficient in handling customers' complaints, inquiries and addressing concerns. Consistently completes sales orders accurately to exceed customer expectations. Outstanding leadership, organizational and communication skills.
Overview
12
12
years of professional experience
Work History
Sales Supervisor
Abenson Ventures Inc
10.2018 - Current
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Promoted exceptional customer service by engaging clients on sales floor.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Effectively coached team members to reach weekly and monthly sales goals.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored team members to enhance professional development and accountability in workplace.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Checked store merchandise regularly for proper display and replenishment.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Created employee schedules to align coverage with forecasted demands.
Sales Representative Team Leader
QUARITO QUALITAS
09.2016 - 09.2018
- Fostered vital customer relationships to generate sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Attended monthly sales meetings and quarterly sales trainings.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Trained and mentored new sales representatives.
- Developed and delivered engaging sales presentations to convey product benefits.
COFFEE MAKER
Hands Co International Hotel & Restaurant
03.2014 - 04.2016
- Controlled line and crowd with quick, efficient service.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Cleaned counters, machines, utensils, and seating areas daily.
Customer Service Representative
S&R Membership Shopping
04.2012 - 04.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Increased efficiency and team productivity by promoting operational best practices.
- Sought ways to improve processes and services provided.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Master of Arts - Financial Planning And Services
National College of Business And Arts
Quezon City 04.2001 -
Bachelor of Arts - Political Science
St. Clare College of Caloocan
Caloocan City 04.2001 -
Skills
Shrinkage Control
Sales Team Oversight
Sales Team Assistance
Workflow Management
Channel Management
Sales Coaching
Sales Expertise
Timeline
Sales Supervisor
Abenson Ventures Inc
10.2018 - Current
Sales Representative Team Leader
QUARITO QUALITAS
09.2016 - 09.2018
COFFEE MAKER
Hands Co International Hotel & Restaurant
03.2014 - 04.2016
Customer Service Representative
S&R Membership Shopping
04.2012 - 04.2014
Master of Arts - Financial Planning And Services
National College of Business And Arts
04.2001 -
Bachelor of Arts - Political Science
St. Clare College of Caloocan
04.2001 -