Lovelle Guerrero
Supervisor
Bayambang
Summary
Dynamic and results-driven professional with a proven track record at Ilustrado Restaurant, excelling in order accuracy and complaint handling. Enhanced customer satisfaction through effective task delegation and staff training, significantly improving service quality and operational efficiency. Committed to fostering teamwork and maintaining high standards in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Waitress Supervisor
Ilustrado Restaurant
10.2006 - 12.2023
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
Management Trainee
North Park
01.2004 - 10.2005
- Managed table turnover rate effectively allowing for more guests served per shift.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Reduced waste costs by conducting regular inventory checks, tracking spoilage rates, and adjusting order quantities accordingly.
- Provided detailed daily reports on sales figures resulting in better financial planning and budgeting.
Receptionist
Max's Restaurant
04.2004 - 11.2004
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
- Supported marketing efforts through active participation in local events, promotions, and social media campaigns targeting potential customers in the area.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
Education
College Graduate - BSHRM
Philippine Women's University
Taft Ave. Manila04.2003
Skills
Order accuracy
Timeline
Waitress Supervisor
Ilustrado Restaurant
10.2006 - 12.2023
Receptionist
Max's Restaurant
04.2004 - 11.2004
Management Trainee
North Park
01.2004 - 10.2005
College Graduate - BSHRM
Philippine Women's University
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