Lovelle Dumoran
Butuan, Province Of Agusan Del Norte
Summary
Experienced customer service professional with a proven track record of providing exceptional care and efficient assistance to customers. Skilled in resolving issues and building strong relationships. Dedicated to being client-focused and delivering effective solutions that ensure customer satisfaction. Passionate about delivering top-notch service. Committed to going above and beyond to meet the needs of each individual customer.
Overview
9
9
years of professional experience
Work History
Final Mile Relationship Advisor
XDP Ltd.
05.2023 - 01.2024
- Handled inbound and outbound calls, emails, and live chat inquiries from consignees and suppliers, delivering precise information on shipment status, tracking, delivery schedules, and available service options.
- Investigated and resolved customer issues, including delayed deliveries, damaged goods, and shipment discrepancies, ensuring customer satisfaction while maintaining high service standards.
- Maintained clear communication with customers via phone, email, and live chat
- Coordinated with depots to swiftly address and resolve delivery-related issues, keeping consignees and suppliers informed throughout the process.
- Processed address changes, cancellations, and additional delivery or collection instructions, ensuring accurate documentation and seamless communication between all parties.
- Collaborated with teams to streamline logistics and maintain smooth operations.
ESL TEACHER
Reagent Language Center Corp
05.2021 - 05.2022
- Taught English to adult learners, focusing on communication, grammar, and pronunciation.
- Assisted students in improving fluency through interactive activities and real-life scenarios.
- Assessed progress and provided constructive feedback to enhance learning outcomes.
ESL TEACHER
Glats Inc
01.2021 - 04.2021
- Taught English to adults, kids, and young learners at various proficiency levels.
- Utilized interactive activities and real-world scenarios to improve fluency and comprehension.
- Assessed student progress and provided personalized feedback for improvement.
- Created a supportive and dynamic learning environment to foster language development.
Ticket Sales Representative/Cashier
John Gold Group of Companies
12.2014 - 08.2019
- Acted as team leader in the station
- Assessed and catered consignee's concern about the package they received with defects, through personal and phone calls.
- Trained newly hired employees and submitted various reports
- Submitted various reports to the main office such as Daily Sales Report, DTR & Overtime Report, Incentives Report
- Trusted to handle and receive big amount of money
Education
Bachelor of Science - Tourism And Hospitality
Saint Joseph Institute of Technology
Butuan, Province Of Agusan Del Norte, PhilippinesSkills
- Communication Skills
- Team Collaboration
- Zendesk
- Live chat
- Multi-tasking Skills
- Attention to Details
- Problem Solving
- Microsoft Office Apps
- Google Apps
- Slack
- Customer Service Support
- Administrative Tasks
Timeline
Final Mile Relationship Advisor
XDP Ltd.
05.2023 - 01.2024
ESL TEACHER
Reagent Language Center Corp
05.2021 - 05.2022
ESL TEACHER
Glats Inc
01.2021 - 04.2021
Ticket Sales Representative/Cashier
John Gold Group of Companies
12.2014 - 08.2019
Bachelor of Science - Tourism And Hospitality
Saint Joseph Institute of Technology
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