Lovelen Minerva
Dumangas
Summary
Dynamic and results-oriented professional with experience at Trualliant, excelling in high-pressure environments. Proven problem-solving abilities and exceptional customer service skills, adept at understanding customer needs. Recognized for enhancing productivity and maintaining quality assurance controls while collaborating effectively with team members. Committed to delivering outstanding service and operational efficiency.
Overview
7
7
years of professional experience
Work History
Call Center Representative
Trualliant
06.2023 - 02.2024
- Managed high call volumes while maintaining composure and professionalism.
Assembly Line Production Worker
EPSON Precision Phils
06.2017 - 03.2021
- Operated assembly line equipment to ensure efficient production flow.
- Collaborated with team members to optimize work processes and enhance productivity.
Service Crew Member
Elixer Multipurpose Cooperative
09.2016 - 05.2017
- Delivered exceptional customer service in fast-paced environment, ensuring positive dining experiences.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
- Maintained cleanliness and organization of work areas, adhering to health and safety regulations.
- Collaborated with team members to streamline service workflows, enhancing overall efficiency.
Education
No Degree - Career And Technical Education
Don Bosco Boys Home And Vocational Training Center
Iloilo City, Province Of Iloilo, Philippines06-2013
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Inbound phone calls
- Call center customer service
- Verbal and written communication
- Quality assurance controls
- Calm and professional under pressure
- Understanding customer needs
Timeline
Call Center Representative
Trualliant
06.2023 - 02.2024
Assembly Line Production Worker
EPSON Precision Phils
06.2017 - 03.2021
Service Crew Member
Elixer Multipurpose Cooperative
09.2016 - 05.2017
No Degree - Career And Technical Education
Don Bosco Boys Home And Vocational Training Center