Lovel Oclarit
Davao City,NA
Summary
A highly disciplined and results-oriented professional with over 18 years of experience in financial operations and customer relations. Proven track record in driving business growth, managing large-scale portfolios, and leading diverse teams to exceed targets. Transitioning into a Sales Associate role, bringing a "hunter" mindset, senior-level negotiation skills, and a commitment to delivering exceptional customer value in the New Zealand market.
Overview
15
15
years of professional experience
Work History
Vice President for Operations
4 ACE Philippines Micro Lending Corp.
09.2023 - 09.2025
- Business Growth: Led operations across 64 branches, implementing strategies that significantly expanded loan outreach and total portfolio value.
- Stakeholder Engagement: Built high-level partnerships with community leaders and NGOs to secure sustainable business pipelines.
- Performance Management: Mentored a workforce of 300+ to consistently meet aggressive monthly sales and collection targets.
Customer Service Representative (Financial Account)
Sutherland Global Services
09.2021 - 02.2022
- Customer Acquisition: Provided expert product information to prospective clients, ensuring high conversion and account retention.
- Conflict Resolution: Managed complex financial inquiries and fraud-related issues under strict international quality standards.
- KPI Achievement: Consistently exceeded targets for accuracy, response time, and customer satisfaction scores.
Project Officer
Mindanao Microfinance Council
04.2019 - 04.2021
- Market Expansion: Successfully launched new financial products and coordinated regional outreach campaigns.
- Relationship Management: Liaised with government agencies and service providers to align project delivery with community needs.
Deputy Regional Manager
Credit Access Philippines Financing Co.
04.2018 - 01.2019
- Regional Performance: Oversaw multiple branch locations, ensuring all loan disbursement and growth targets were met.
Regional Administrator
ASA Philippines Foundation Inc.
07.2010 - 05.2017
- Operational Leadership: Managed regional growth strategies and maintained portfolio quality through proactive risk management.
Education
Bachelor of Science in Business Administration - Microfinance
University of Makati
Philippines01-2014
Skills
Prospecting – Expert in lead generation and market expansion
Upselling – Strategic identification of customer needs to drive revenue
Service – Committed to high-quality customer experience and satisfaction
Retention – Proven ability to maintain long-term client loyalty
Timeline
Vice President for Operations
4 ACE Philippines Micro Lending Corp.
09.2023 - 09.2025
Customer Service Representative (Financial Account)
Sutherland Global Services
09.2021 - 02.2022
Project Officer
Mindanao Microfinance Council
04.2019 - 04.2021
Deputy Regional Manager
Credit Access Philippines Financing Co.
04.2018 - 01.2019
Regional Administrator
ASA Philippines Foundation Inc.
07.2010 - 05.2017
Bachelor of Science in Business Administration - Microfinance
University of Makati