LOVEJOY ISAIG
Jaro,LEY
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
The VA Hub
02.2019 - 10.2023
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
- Ensured accurate record keeping with diligent data entry and database management for vital company information
Customer Service Representative
Qatar Airways
09.2014 - 10.2017
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times
- Resolved customer service issues using company processes and policies and provided updates to customers
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes
Receptionist
Mandarin Plaza Hotel
04.2011 - 05.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
Bachelor of Science - Nursing
University of San Carlos
01.2010
Skills
- Customer Service
- Excellent listener
- Friendly, courteous, & service oriented
- Poised under pressure
- Data Entry
- Office Administration
- Quality assurance
- Solid written & verbal communicator
Hobbies and Interests
- Travelling
- Reading
- Watching Netflix
- Great food
- Culture
Timeline
Administrative Assistant
The VA Hub
02.2019 - 10.2023
Customer Service Representative
Qatar Airways
09.2014 - 10.2017
Receptionist
Mandarin Plaza Hotel
04.2011 - 05.2013
Bachelor of Science - Nursing
University of San Carlos
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