LOUWIE MARINAY
Supervisor
Valenzuela
Summary
Dedicated, loyal and customer oriented with 12 years of experience in a BPO International voice account. Proven track record of development and implementation of practical continuous improvement processes. Equipped with extensive experience supporting, developing and motivating teams to lead continuous improvements.
Overview
11
11
years of professional experience
Work History
Supervisor
Teleperformance Philippines (EDSA)
01.2020 - 03.2023
- Motivated team members to provide excellent customer service through Coaching and Daily huddles, maximising overall efficiency
- Delegated tasks to team members according to strengths, maximising team efficiency.
Subject Matter Expert
Teleperformance Philippines (EDSA)
02.2018 - 01.2020
- Handled escalations within allowable timeframe to maintain customer satisfaction
- Handled complex problems and issues by understanding root causes and implementing solutions.
Escalation Desk
Teleperformance Philippines (EDSA)
02.2015 - 02.2018
- Handled escalations within allowable timeframe to maintain customer satisfaction
- Handled complex problems and issues by understanding root causes and implementing solutions.
Technical Support Representative
Teleperformance Philippines (EDSA)
03.2012 - 02.2015
- Provided clear and concise step-by-step technical support to guide clients
- Asked customers targeted questions throughout troubleshooting to determine smart solutions.
Education
Bachelor of Science: Marine Transportation -
Philippine Marine Institute
01.1998 -
Skills
Problem-solving abilities
undefinedTimeline
Supervisor
Teleperformance Philippines (EDSA)
01.2020 - 03.2023
Subject Matter Expert
Teleperformance Philippines (EDSA)
02.2018 - 01.2020
Escalation Desk
Teleperformance Philippines (EDSA)
02.2015 - 02.2018
Technical Support Representative
Teleperformance Philippines (EDSA)
03.2012 - 02.2015
Bachelor of Science: Marine Transportation -
Philippine Marine Institute
01.1998 -
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