LOURVI MAE CADUNGOG
Trust And Safety Representative
Sitio Kasagingan Lower Laguerta Lahug, Cebu City
Summary
With over a decade of experience in transaction processing, content moderation, and production tasks, I excel in resolving claims, addressing cost-related issues, and ensuring policy compliance. Proficient in reviewing and classifying user-generated content, with strong analytical and strategic thinking abilities complemented by a background in Management Accounting.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Trust and Safety Rep
Accenture, Inc - Pinterest
3 2021 - Current
- Proficiently review and classify user-generated content according to established policies
- Evaluate ad pin relevance and provide accurate ratings to ensure quality assurance
- Collaborate effectively with Ads team to optimize content classification processes
- Uphold confidentiality and security protocols while handling sensitive information.
Transaction Processing Associate
Accenture, Inc.
01.2015 - 04.2021
- Efficiently resolve claims and address cost-related issues to ensure client satisfaction and financial integrity
- Generate comprehensive inquiry details to seek advice and guidance when encountering tasks or problems beyond established scope of work
- Identify and escalate issues promptly to correct department to avoid project delays
- Maintain clear and concise communication channels to facilitate problem-solving and decision-making processes.
Format- Scanner
Innodata Knowledge Services, Inc
08.2011 - 08.2014
- Execute various production tasks including encoding, data processing, editing, formatting, and proofreading
- Perform zoning and type-reading to ensure accuracy and consistency of the finished product
- Validate and quality check all elements of production process to meet client requirements and expectations.
Education
Bachelor of Science - Business Administration Major in Management Acctg
University of Cebu
Sanciangko Street Colon, Cebu City 06.2010 - 10.2014
Skills
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Timeline
Transaction Processing Associate
Accenture, Inc.
01.2015 - 04.2021
Format- Scanner
Innodata Knowledge Services, Inc
08.2011 - 08.2014
Bachelor of Science - Business Administration Major in Management Acctg
University of Cebu
06.2010 - 10.2014
Trust and Safety Rep
Accenture, Inc - Pinterest
3 2021 - Current
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