Highly skilled professional with expertise in strategic methods, the English language, and strong spelling and grammar abilities. Proven ability to build positive working relationships with colleagues and the public. A team player with strong leadership abilities, physically fit and ready to make a valuable contribution to the organization. Utilizes strong problem-solving skills and effective communication to ensure operations run smoothly with a track record of enhancing team efficiency and maintaining high safety standards.
Hi, I’m
Louries Joyce Garcia Centino
Cabuyao City
Summary
Overview
15
years of professional experience
Work History
Philippines AirAsia, Inc.
Ramp Manager, Ground Operations
12.2019 - Current
Job overview
- Responsible of ensuring ground handling operations are conducted in accordance with applicable regulations and standards of the Operator
- Is accountable to senior management for ensuring the safety and security of ground handling procedure
- To coordinate, supervise, monitor implementation, plan and develop the department
- Planning to ensure that manpower requirements are sufficient for the operations
- Ensure effective communications and coordination with relevant local and government agencies in the continuous assessment of airport and associated facilities to meet the targeted standards and procedures of operations
- Provide vision and operations strategy by maximizing the productivity and operations cost
- Ensures that standard discipline of all ramp operations staff is at the highest level
- Coordinates, plans, prepares and presents budget for the department
- Targeting optimal efficiency in administrative routines and the standards of the daily operations in order to meet company requirements
- Developed a strong team of ramp agents through comprehensive training programs and performance evaluations.
- Contributed to the development of company policies concerning ramp operations, ensuring alignment with organizational goals and industry best practices.
- Managed budgetary constraints effectively by monitoring expenses closely and identifying areas for cost reduction or optimization.
- Streamlined operational workflow in the ramp area, resulting in increased productivity and reduced delays for passengers.
- Utilized data-driven insights to identify patterns or trends in performance, implementing measures accordingly that addressed challenges proactively and enhanced overall effectiveness.
- Maintained high safety standards in all aspects of ramp operations, conducting regular inspections and addressing potential hazards.
Philippines AirAsia, Inc.
Corporate SMS & Emergency Response Executive
09.2019 - 12.2019
Job overview
- Reporting directly to SMS Manager/ERP Manager
- Provides coordination and support to the Safety Coordinators in the implementation of SMS, Ground Safety and data management
- Maintains all ground safety related documentations such as but not limited to Corrective Action Plans, Ground Safety Reports, Safety Assessment, etc
- Assists in managing safety reports via safety reporting platforms; manual reporting forms and systems e.g. Ideagen Coruson, etc
- Focuses continuously on the process improvement of the department and the whole organization
- Motivates all departments to practice voluntary safety reporting and emphasizes its importance in operations
- Assists in doing Hazard Identification and Risk Assessment (HIRA) and evaluation for Ground Safety reports, incidents, accidents and any event or occurrences
- Assists in formulation of the ER plan and its implementation
- Support the ERP Manager in managing the daily operations of the EOC
Philippines AirAsia, Inc.
Safety Management System Technical Officer
04.2017 - 09.2019
Job overview
- Reporting directly to the SMS Manager
- Provides coordination and support to the Safety Coordinators in the implementation of SMS, Ground Safety and data management
- Maintains all ground safety related documentations such as but not limited to Corrective Action Plans, Ground Safety Reports, Safety Assessment, etc
- Assists in managing safety reports via safety reporting platforms; manual reporting forms, Ideagen Coruson, etc
- Focuses continuously on the process improvement of the department and the whole organization
- Motivates all departments to practice voluntary safety reporting and emphasizes its importance in operations
- Assists in doing Hazard Identification and Risk Assessment (HIRA) and evaluation for Ground Safety reports, incidents, accidents and any event or occurrences
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
Philippines AirAsia, Inc.
Ramp Operations Team Leader
06.2015 - 04.2017
Job overview
- Leading the allocated staff and managing the equipment
- Works under time constraints to ensure the safe arrival and on-time departure activities (on-loading, off-loading and ground support) of the aircraft on the ramp and that the delivery targets and schedules are consistently met within the boundaries of safety and regulatory requirements
- Overseeing the accurate processing, storage and dispatch of both inbound and outbound Baggage, Cargo, Mail, Courier, and /or ULDs (Unit Load Devices)
- Ensuring that any loading deviation is authorized by the dispatcher or load controller before release of the aircraft
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Proactively identified potential risks or obstacles, developing contingency plans to minimize disruptions to operations.
Philippines AirAsia, Inc.
Load Master
02.2014 - 06.2015
Job overview
- Responsible for supervising the loading and unloading of cargo, vehicles and people on the airplane
- Mathematically preplan the correct placement of the load on the airplane to ensure it can safely fly
- Reviews aircraft weight and balance records and cargo manifest
- Determines quantity of cargo and passengers or troops to be loaded and proper placement in aircraft
- Computes load and cargo distribution
- Computes weight and balance, and determines the amount of weight to be placed in each compartment or at each station
- Considers factors such as fuel load, aircraft structural limits, and emergency equipment required
Zest Airways Inc.
Load Controller
02.2012 - 02.2014
Job overview
- Planning, coordinating and producing all loading, weight and balance documentation in accordance with Company and Client airline specifications, with or without the use of the Departure Control System
- Ensuring the safe distribution of load within prescribed aircraft limitations and Company Operating Manuals/ Procedures
- Coordinating and communicating with relevant departments (freight / engineering / airports) to ensure smooth handling of passengers
- Adhered to loading procedures relating to Notoc cargo and potentially dangerous goods.
Zest Airways Inc.
Ramp Agent
09.2011 - 01.2013
Job overview
- Provide safety and security around the parked aircraft, load and unload baggage
- Direct all arriving and departing aircraft to and away from the ramp gate, operate and maintain ground and gate equipment and vehicles, service the aircraft, and remain in communication with flight operations, among other duties
Zest Airways Inc.
Customer Service Agent
08.2010 - 01.2013
Job overview
- Monitored and directed passengers to and from the aircraft according to their flight destinations, handles passenger assistance, seat assignments and boarding passes
- Helped the airline for safe and consistent operations
- Dealt with the passenger's enquiries regarding the arrival and departure of flights and made sure that passengers get onboard the correct flight
- Handled computer system of the Airlines to generate flight reservations and issue boarding passes as well as airline tickets
- Checking guests in at the gate and selling tickets or booking new reservations
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
MacroAsia Airport Services
Intern
02.2010 - 05.2010
Job overview
Education
Philippine State College of AeronauticsPasay, Metro Manila, Philippines
Bachelor of Science from COMPUTER STUDIES SPECIALIZING IN AIRLINE OPERATIONS AND PROCEDURES
04.2010
University Overview
Skills
- Strategic methods
- Microsoft Office and Google Suites
- Web-based applications
- Written and oral communication skills
- Team player with leadership skills
- Operational management
- Safety and quality standards compliance
Summary Of Skills And Qualifications
Summary Of Skills And Qualifications
- Knowledgeable in strategic methods, english proficient in spelling and grammar.
- Ability to maintain a good working relationship with all co-workers and the general public.
- Extensive knowledge of the process and;
- High level acquired proficiency in Microsoft Office, Google Suites, internet and other relevant web-based applications.
- Acquired proficiency in both written and oral communication skills.
- A team player with strong leadership skill.
- Physically fit.
Trainings And Seminars Attended
Trainings And Seminars Attended
- Basic Occupational Safety & Health (BOSH) with Training of Trainers, 09/13/21, J3-21-101-10649
- IATA Human Factors in Aviation (with Distinction), 08/28/18 - 08/31/18, Bangkok, Thailand
- IATA Root Cause Analysis (with Distinction), 12/04/17 - 12/08/17, AACE Academy, Kuala Lumpur
- Aviation Lead Auditor, 11/28/17 - 11/30/17, AACE Academy, Kuala Lumpur
- Psychosocial First Aid (Philippine RedCross), 10/14/17, PAA RedPoint Training Room, Ph
- Emergency Planning & Response for Airline, 09/26/17, AirAsia RedQ, Kuala Lumpur
- ISO 19011:2015 Auditor Course, 09/12/17 - 09/13/17, SGS Academy, Ph
- Basic Survival Training, 06/29/17 - 06/30/17, PTC Maragondon Cavite, Ph
- IATA Safety Management System Course, 10/31/16 - 11/04/16, AACE Academy, Kuala Lumpur
- Train the Trainer Course, 09/13/16 - 09/15/16, PAA Training Room, Ph
- Ramp Training (Recurrent), 06/06/16 - 06/08/16, PAA Training Room, Ph
- Safety Management System, 04/16/16, Salem Bldg. Conference Room, Ph
- Fire Safety Awareness, 03/15/16, PAA Training Rm. Salem Bldg., Ph
- Dangerous Goods Awareness Completion (Rec), 01/16/16, PAA Training Rm. Salem Bldg., Ph
- Ramp Training and Seminar (Initial), 02/17/14 - 02/28/14, Asia Aviation Centre of Excellence, Kuala Lumpur, Malaysia
- Aviation Security, 09/03/13, Salem Bldg. Conference Room
- Weight and Balance, Load Planning (Recurrent), 02/01/13, MA60/A319/A320 Completion, Zest Air Airport Service Department Training Room
- Dangerous Goods Awareness Completion (Rec), 02/15/12, Zest Air Airport Service Department Training Room
- Weight & Balance, Load Planning Training (Rec), 02/02/12, MA60/A319/A320 Completion, Zest Air Airport Service Department Training Room
- Weight & Balance, Load Planning Training, 12/01/11, MA60/A319/A320 Completion, Zest Air Airport Service Department Training Room
- Dangerous Goods Awareness Completion, 05/24/11, Zest Air Airport Service Department Training Room
Internship
Internship
MacroAsia Airport Services, Ninoy Aquino International Airport Terminal 1, Parañaque City, Ground Operations - Passenger Services, 02/01/10, 05/31/10Timeline
Ramp Manager, Ground Operations
Philippines AirAsia, Inc.
12.2019 - Current
Corporate SMS & Emergency Response Executive
Philippines AirAsia, Inc.
09.2019 - 12.2019
Safety Management System Technical Officer
Philippines AirAsia, Inc.
04.2017 - 09.2019
Ramp Operations Team Leader
Philippines AirAsia, Inc.
06.2015 - 04.2017
Load Master
Philippines AirAsia, Inc.
02.2014 - 06.2015
Load Controller
Zest Airways Inc.
02.2012 - 02.2014
Ramp Agent
Zest Airways Inc.
09.2011 - 01.2013
Customer Service Agent
Zest Airways Inc.
08.2010 - 01.2013
Intern
MacroAsia Airport Services
02.2010 - 05.2010
Philippine State College of Aeronautics
Bachelor of Science from COMPUTER STUDIES SPECIALIZING IN AIRLINE OPERATIONS AND PROCEDURES
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